Senior Product Manager- Base Management, Mid-Market Wireline

Intello Technologies Inc.; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

An established industry player seeks a Senior Product Manager to lead innovative strategies in the Mid-Market B2B segment. In this pivotal role, you will transform complex data into actionable insights, driving growth and enhancing customer loyalty. Your analytical prowess and program management skills will be crucial in executing high-visibility projects that impact the bottom line. With a culture that values innovation and collaboration, this position offers the opportunity to work flexibly while making a significant difference in the technology landscape. Join a team committed to improving lives through technology and fostering a rewarding workplace culture.

Benefits

Flexible work styles

Competitive salary

Minimum 3 weeks vacation

Matched pension and share purchase programs

Career development programs

Qualifications

• Strong business acumen with problem definition and analytical thinking.
• Comfortable working with data and performing analysis.

Responsibilities

• Drive Wireline ARPU growth through upsell and fee collection.
• Forecast churn on Wireline products and analyze trends.

Skills

Analytical Thinking

Program Management

Stakeholder Management

Data Visualization

Problem Solving

Education

MBA

CPA

Job description

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Senior Product Manager - Base Management, Mid-Market Wireline

Location: Toronto, ON, CA; Edmonton, AB, CA; Vancouver, BC, CA; Calgary, AB, CA; Ottawa, ON, CA

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Join our team

The TELUS Business - Base Management, Mid-Market team is driven, goal-oriented, and highly engaged. Together, we deliver profitable growth within the Mid-Market B2B customer segment.

Join TELUS as the Senior Product Manager - Base Management, Internet of Things (Wireline). In this high-visibility role, you'll lead the segment to new heights. You’ll drive value accretion, boost average revenue per customer, and enhance profitability while ensuring our customers remain loyal through innovative base treatments. If you're an independent, data-driven, entrepreneurial spirit who thrives in a collaborative and engaged team environment, and if you value ownership, outcomes, curiosity, iteration, and celebration, then this is the perfect opportunity for you!

Here’s the impact you’ll make and what we’ll accomplish together

Reporting to the Manager - Mid-Market Base Management, you will transform complex data into compelling narratives that shape strategic direction, working with operational teams to execute supporting tactics. Success in this evolving role requires a blend of analytical rigor, strategic thinking, effective communication, and relationship management skills.

Here’s how

• Own program management of Wireline ARPU log
• Drive Wireline ARPU growth through ARPU log programs on wallet share, upsell, fee collection, price increases, etc.
• Minimize Wireline RGU & account churn by designing and implementing proactive & reactive programs
• Forecast monthly & quarterly churn on Wireline products through tracking reasons, monitoring performance, and analyzing trends
• Balance the conflicting dynamic between re-rates and churn on revenue
• Support Wireline base-impacting programs through financial business casing, customer contact strategy, and execution
• Continuously develop and identify insights from Wireline base to improve understanding and generate new ideas
• Maintain reports on Wireline lagging & leading indicators
• Track and identify evolving industry and market trends to support base insights and inform business decisions

What you bring

• Independent self-starter with a strong sense of ownership and ability to perform with ambiguity
• Strong business acumen with problem definition, analytical thinking, and curiosity
• Ability to think critically to solve problems and form actionable recommendations
• Comfortable working with data - pulling from datasets, performing analysis, & data visualization
• Program management skills
• Clear and concise written & verbal communication skills
• Ability to work both independently and collaboratively
• Stakeholder management & influence skills

Great-to-haves

• Proficiency in French (verbal and written)
• MBA or CPA is an asset but not required
• Prior telecommunications expertise
• B2B experience is an asset

What We Give Back to You

• Opportunities to excel and showcase your skills on high-value, high-visibility projects
• Flexible work styles, including in-office, remote, or hybrid options
• Support for community engagement and giving back
• Competitive pay and benefits
• A workplace culture that values innovation, customer focus, and growth

Salary Range: $100,000-$150,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will depend on knowledge, skills, performance, and experience. TELUS also offers benefits such as:

• Comprehensive rewards including competitive salary, bonus, minimum 3 weeks vacation, flexible benefits
• Work flexibility
• Matched pension and share purchase programs
• Opportunities for community involvement
• Career development programs

Please note that compensation may change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. We improve lives through technology and foster a culture of innovation that empowers our team members to solve complex problems and create meaningful outcomes.

Our culture is engaging, challenging, and rewarding. We value diversity and equitable employment opportunities. Your unique talents will be appreciated. Join us to help make the future friendly.

Note for Quebec candidates: If English knowledge is required, it is for interactions with external/internal parties or use of English applications/software.

Technology Solutions

We explore where technology can take us—imagine the future of supply chain, cybersecurity, cloud, and IoT, and be part of making it happen.

We are honoured to be recognized

5G: TELUS’s fastest network, enabling superior experiences.

6: Innovation centres across Canada tackling major technological challenges.

Accessibility

TELUS fosters an inclusive culture and is committed to fair employment practices. Accommodations are available for applicants with disabilities during the recruitment process.