Senior Product Manager, AI

Plusgrade; Montreal; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

RRSP Matching

Comprehensive Health Plans

Flexible Paid Time Off

Travel Experience Perk

Annual Wellness Perk

Commuter Perk

Tenure-Based Work From Anywhere

Parental Leave Top Up

Adventure Pass

Learning Allowance

Job summary

Plusgrade is seeking an experienced AI product leader to shape a global intelligence platform that turns travel, loyalty, and customer data into AI products. This end-to-end role sits at the intersection of product strategy, data science, and commercial outcomes.

You will define long-term AI product strategy and annual roadmaps, translate business opportunities into clear priorities, and collaborate with Data Science, Engineering, UX, Sales, Marketing, and Legal teams to deliver measurable value.

Qualifications

• At least 2 years managing AI, ML, or advanced predictive analytics products.
• 5+ years of software product management experience.
• Experience in travel tech, loyalty programs, marketplace dynamics, or fintech.
• Understand ML pipelines, data platforms, and APIs; can discuss technical trade-offs with engineering teams.
• Designed, ran, and scaled complex experimentation frameworks (A/B and bandit) to validate performance.
• Start with customer needs and translate them into clear product requirements that tie to ROI and strategic value.

Responsibilities

• Define long-term AI product strategy and annual roadmaps.
• Connect customer/partner needs with Data Science, Data, Engineering, UX, Commercial, Sales, Marketing, and Legal teams.
• Lead scalable AI capabilities and experimentation infrastructure; track KPIs, model performance, and adoption.
• Balance quality, safety, and customer value in AI-enabled solutions.

Skills

AI product management

ML / predictive analytics

Travel tech / loyalty

SQL / data platforms / APIs

Experimentation frameworks

Job description

Employment Type:

Permanent

Job Description:

You will help build a global intelligence platform, turning travel, loyalty, and customer data into AI products that improve traveller experiences and create value for our partners. This is an end-to-end product role at the intersection of product strategy, data science, and commercial outcomes.

What You’ll Be Doing

You’ll define long-term AI product strategy and annual roadmaps, turning business opportunities into clear priorities and measurable outcomes. You’ll connect customer and partner needs with Data Science, Data, Engineering, UX, Commercial, Sales, Marketing, and Legal teams, from product requirements through delivery. You’ll lead scalable AI capabilities and experimentation infrastructure, then track KPIs, model performance, and product adoption to continuously improve the solutions. In an environment where AI is part of everyday work, teams use tools and models thoughtfully, design lightweight evaluations, and learn faster without losing sight of quality, safety, and customer value.

What You Bring

• You have demonstrated experience managing AI, machine learning, or advanced predictive analytics products, evaluating their performance and making thoughtful choices among models and technical approaches. You bring at least 2 years in this type of product work and 5+ years of software product management experience overall.
• You bring experience in a domain such as travel technology, loyalty programs, marketplace dynamics, or fintech, along with a genuine interest in the travel space.
• You understand the architecture of machine learning pipelines, data platforms, and APIs, are comfortable with SQL, and can clarify technical trade-offs with engineering teams.
• You have designed, run, and scaled complex experimentation frameworks, including A/B and bandit testing, to validate model and product performance.
• You start with customer needs, turn them into clear product requirements, align multidisciplinary teams, and connect technical decisions to ROI and strategic value.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.

The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.

We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.

We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.

Come help us shape the future of travel.

What You’ll Love About Us

• RRSP Matching
• Comprehensive Health Plans
• Flexible Paid Time Off
• Travel Experience Perk
• Annual Wellness Perk
• Commuter Perk
• Tenure-Based Work From Anywhere Program
• Parental Leave Top Up
• Adventure Pass
• Learning Allowance

Our Process

We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.

Our process: Recruiter call - Hiring Manager interview - Final interview.

Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.