Senior Product Manager

Praxy; Vancouver; Hybrid; CAD 130,000 - 180,000; Full time

Benefits offered by this job

Monthly office stipend

Healthcare coverage

Equity package

Autonomy to shape roadmap

Job summary

Suger is hiring a Senior Product Manager to own the roadmap for Insulin, our AI-driven automation product focused on revenue operations. You will shape strategy, product design, and execution from the ground up, turning complex workflows into reliable, intuitive experiences for customers.

You will work with engineering to deliver production-ready AI features, define success metrics, and collaborate with Customer Success to gather feedback, driving adoption and customer value.

Qualifications

• 4+ years of Product Management or Product Design experience in technology, preferably B2B SaaS or enterprise software.
• Experience shipping AI-powered features to production with sound judgment on automation vs human oversight.
• Strong product design sensibility and intuitive user experiences.
• Comfort with technical complexity including billing, APIs, data pipelines, fintech, or compliance workflows.

Responsibilities

• Own the product roadmap for Insulin, AI-driven automation across revenue operations.
• Design end-to-end user journeys and experiences for AI-powered workflows.
• Partner with engineering to translate AI capabilities into reliable production features and ensure trustworthiness.
• Define and track adoption, accuracy, efficiency gains, and customer outcomes.

Skills

Product management

AI-powered features

Product design

Cross-functional collaboration

Startup mindset

Job description

Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake — now one of the fastest-growing enterprise sales channels.

Marketplace sales are operationally complex: pricing, contracting, billing, revenue recognition, and compliance all intersect across multiple cloud providers. Suger removes this complexity with an API-first revenue platform that powers quote-to-cash and marketplace workflows at scale.

Launched in 2022, Suger works with over 300 B2B customers, from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. We’re a Series A company backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

We’re hiring a Senior Product Manager to own the product roadmap for Insulin, our new product focused on AI-driven automation across revenue operations. You’ll lead the strategy, product design, and execution of Insulin from the ground up, turning complex revenue workflows into intelligent, reliable, and intuitive experiences for our customers.

In this role, you will

• Own the product roadmap for intelligent systems that automate pricing, contracting, billing, and compliance workflows, with a focus on building AI-powered products that meaningfully improve how customers operate.
• Design end-to-end user journeys and product experiences for AI-powered workflows, bringing strong product taste to every interaction. Translate complex technical capabilities into intuitive, transparent experiences and continuously iterate based on real customer behavior and feedback.
• Partner closely with engineering to turn AI capabilities into reliable production features, balancing customer impact, system reliability, model behavior, and engineering complexity when making product decisions. Ensure AI-powered experiences are correct, explainable, and trustworthy.
• Define and track success metrics including adoption, accuracy, efficiency gains, automation rates, and customer outcomes, using both quantitative data and qualitative feedback to guide product iteration.
• Work closely with Customer Success and Solutions teams to gather qualitative and quantitative feedback and occasionally support onboarding, developing a deep understanding of customer workflows, edge cases, and trust concerns around AI-driven automation.

We're seeking someone with experience including:

• 4+ years of Product Management or Product Design experience in technology, ideally within B2B SaaS, developer platforms, or enterprise software, with a portfolio or track record demonstrating strong product and design judgment.
• Track record of shipping AI-powered features to production, with strong judgment around where automation creates value and where human oversight is necessary to earn user trust.
• Strong product design sensibility, with an eye for interaction details, intuitive workflows, and polished user experiences, not just requirements and specifications.
• Comfort with technical complexity, including systems such as billing infrastructure, APIs, data pipelines, or fintech and compliance workflows. You don’t need to be an engineer, but you should be comfortable going deep with one.
• Excellent communicator and cross-functional partner, able to work effectively with engineering, GTM, and customers to turn complex problems into clear product decisions.
• Startup mindset, with a bias toward action, comfort with ambiguity, and a strong sense of ownership from customer discovery through launch and iteration.

Why You Join Us

• Base Pay Range: $130,000 - 180,000 CAD
• Competitive compensation and equity package.
• Monthly office stipends, including lunch and commuting benefits.
• Comprehensive healthcare coverage, including extended health, dental, vision, and life insurance.
• Work alongside a world-class team with experience at Google, Meta, Salesforce, Pave, Motive, and Square, building AI agent and AI infrastructure SaaS that powers critical revenue workflows.
• Own a major pillar of our product strategy from day one, with the autonomy to shape the roadmap, make high-impact product decisions, and build experiences you believe will create meaningful customer value.
• Join a fast-moving, flat organization with strong product-market fit and ambitious goals, where you’ll ship quickly, influence the roadmap, and see the direct impact of your work with customers.