Senior Product Manager

Zoom; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading collaboration platform in Toronto is seeking an experienced Senior Product Manager to lead the strategy and development of partner-facing tools. You will work cross-functionally to optimize partner experiences through APIs and dashboards. The ideal candidate has over 8 years of experience in product management and a strong understanding of B2B user experiences. This full-time role offers a hybrid work model with competitive compensation.

Benefits

Comprehensive benefits program

Remote work options

Career growth opportunities

Qualifications

• 8+ years of product management experience focused on B2B user experiences.
• Track record of leading complex product initiatives.
• Comfortable with data-informed decision making.

Responsibilities

• Own the strategy and roadmap for partner-facing tools.
• Develop APIs, SDKs, and self-service tools.
• Define and monitor KPIs for success.

Skills

Product management experience

API design

UX principles

Collaboration

Agile / Scrum

Tools

Jira

Confluence

Figma

Amplitude

Job description

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What You Can Expect

We’re seeking an experienced Senior Product Manager to lead the strategy, development, and optimization of partner-facing interfaces and experiences. In this role, you’ll work cross-functionally to design seamless, intuitive, and scalable experiences that empower our partners to integrate, operate, and grow with our platform. You will own the roadmap for all partner touch-points, from APIs and portals to dashboards and onboarding workflows. This role is ideal for someone who thrives at the intersection of product, UX, platform APIs, and external developer enablement.

What You Can Expect

We’re seeking an experienced Senior Product Manager to lead the strategy, development, and optimization of partner-facing interfaces and experiences. In this role, you’ll work cross-functionally to design seamless, intuitive, and scalable experiences that empower our partners to integrate, operate, and grow with our platform. You will own the roadmap for all partner touch-points, from APIs and portals to dashboards and onboarding workflows. This role is ideal for someone who thrives at the intersection of product, UX, platform APIs, and external developer enablement.

About The Team

You’ll be joining a high-impact team at the heart of Zoom’s commerce platform strategy, shaping the experiences that power our global commercial partner ecosystem. From partner portals and APIs to onboarding and dashboards, we create the tools that help partners scale with us.

Responsibilities

• Own the strategy and roadmap for partner-facing tools such as onboarding portals, dashboards, and integration workflows
• Collaborate with engineering, design, marketing, business development, and external partners to deliver impactful experiences across the partner lifecycle
• Develop APIs, SDKs, self-service tools, documentation, and UI / UX components that partners use to integrate and operate with Zoom
• Improve partner experience through research, analytics, usability testing, and feedback loops
• Advocate for partner needs internally and represent their voice in product planning and prioritization
• Define and monitor KPIs to measure success—such as time-to-launch, NPS, partner retention, and error reduction
• Translate business goals into actionable product requirements and feature specs
• Drive product delivery in an Agile / Scrum environment with cross-functional teams
• Ensure a consistent, accessible, and high-quality experience across all partner touch points (web, API, documentation, etc.)

What We’re Looking For

• Have 8+ years of product management experience, ideally focused on platform, developer, or B2B user experiences
• Demonstrate a track record of successfully leading complex, technical product initiatives
• Bring familiarity with API design, integration workflows, or external developer platforms
• Apply understanding of UX principles, especially in cross-functional or partner-driven workflows
• Communicate clearly and effectively with both technical and non-technical stakeholders
• Collaborate across engineering, design, support, and go-to-market teams
• Operate comfortably in ambiguous environments and make data-informed decisions
• Use tools like Jira, Confluence, Figma, Amplitude, or similar to manage and deliver work

Minimum

Salary Range or On Target Earnings :

Maximum

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date

07 / 29 / 25

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Product Management and Marketing

IT Services and IT Consulting

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