Senior Product Manager

Symend; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology company is seeking a strategic Product Manager to shape innovative AI-powered solutions. You will define product vision, collaborate with engineering and design teams, and manage product execution. The ideal candidate has over 5 years of Product Management experience, along with a strong background in AI/ML products. This role offers an exciting opportunity to drive impactful customer engagement strategies.

Qualifications

• 5+ years of Product Management experience with a proven track record of launching successful products.
• 1+ years of experience with AI/ML products, content personalization, or workflow automation.
• Experience working in Agile/Scrum environments with cross-functional teams.

Responsibilities

• Define and communicate product vision aligned with company objectives.
• Create and maintain compelling product roadmaps with clear milestones.
• Maintain a well-groomed, prioritized backlog of features and improvements.

Skills

User-centric mindset

Strategic thinking

Innovation mindset

Influence without authority

Strong relationship-building skills

Project management

Agile expertise

Commitment to high-quality products

Job description

We’re seeking a strategic, data-driven Product Manager to join our mission of revolutionizing customer engagement through AI-powered solutions. You’ll be at the forefront of shaping products that help businesses design, deploy, and optimize customer engagement strategies at scale.

This role offers the unique opportunity to work on cutting-edge AI/ML applications while driving measurable business impact. You’ll collaborate with strong engineering, design, and data science teams to build products that delight customers and drive exceptional business outcomes.

Duties and Responsibilities Include:

Product Strategy & Vision

• Define and communicate product vision aligned with company objectives
• Create and maintain compelling product roadmaps with clear milestones
• Conduct competitive analysis and market research to identify opportunities
• Stay ahead of industry trends in AI, personalization, and customer engagement

Cross-Functional Leadership

• Partner with engineering teams to translate vision into technical requirements
• Collaborate with UX/UI teams to create exceptional user experiences
• Work with ML teams to incorporate AI/ML capabilities into product features
• Build strong relationships with stakeholders across engineering, design, marketing, and sales

Product Execution

• Maintain a well-groomed, prioritized backlog of features and improvements
• Drive sprint planning, retrospectives, and continuous improvement in Agile environments
• Ensure products meet high standards for performance, reliability, and user experience
• Present product plans and progress to executive leadership

Experience:

• 5+ years of Product Management experience with a proven track record of launching successful products
• 1+ years of experience with AI/ML products, content personalization, or workflow automation
• Experience working in Agile/Scrum environments with cross-functional teams
• Proven track record of managing complex projects with demanding deadlines
• Experience with data analysis and using metrics to drive product decisions
• Strong understanding of software development processes and methodologies
• Working knowledge of API design and integration principles
• Understanding of cloud platforms and modern software architecture
• Exceptional communication skills with the ability to influence stakeholders at all levels
• Strong presentation skills for executive and team audiences
• Proven ability to lead cross-functional teams without direct authority
• Experience mentoring junior product managers and team members

Key Competencies:

Product Excellence

• User-centric mindset: Deep empathy for users and ability to translate needs into solutions
• Strategic thinking: Ability to see the big picture while managing tactical details
• Innovation mindset: Comfort with ambiguity and ability to explore new opportunities

Leadership & Collaboration

• Influence without authority: Ability to lead cross-functional teams through influence
• Stakeholder management: Strong relationship-building skills across all levels
• Conflict resolution: Ability to navigate competing priorities and find win-win solutions
• Mentorship: Experience developing and coaching team members

Execution Excellence

• Project management: Strong organizational skills and attention to detail
• Agile expertise: Deep understanding of Agile principles and practices
• Quality focus: Commitment to delivering high-quality products
• Continuous improvement: Drive for ongoing learning and process optimization