Senior Product Designer, Payments, Identity & Integrity

United States Digital Space LLC; Toronto; Hybrid; CAD 136,000 - 170,000; Full time

Benefits offered by this job

Extended health and dental coverage

Life insurance and disability benefits

Mental health benefits

Family building benefits

Child care benefits

Health Care Savings Account (HCSA)

RRSP plan with company match

Flexible paid time off

Paid parental leave (18 weeks)

Commuter benefits

Ride credits

Job summary

United States Digital Space LLC is seeking a Senior Product Designer to lead design for driver earnings, payments access, and secure identity verification. You will partner with product managers, engineers, and data scientists on complex workflows in a fast-paced, inclusive environment.

The role emphasizes customer-centric design, cross-functional collaboration, and delivering intuitive experiences across Payments, Identity, and Integrity teams. Toronto-based hybrid work is expected.

Qualifications

• 5-6 years of product design experience with focus on complex systems and workflows.
• Experience in lean cross-functional teams (engineers, PMs, program managers).
• Holistic approach to designing complex workflows and reducing friction.
• Experience managing cross-functional stakeholder feedback and expectations.
• Proficiency with Figma and experience using AI tooling.
• Excellence in design craft and ability to run user interviews/usability testing.

Responsibilities

• Design end-to-end features for driver earnings, payments access, and issue resolution.
• Lead design for driver earnings and identity verification across research to execution.
• Collaborate with cross-functional partners to address fraud and identity challenges.
• Convey design rationale clearly and advocate for design across teams.

Skills

Product design

Design thinking

User research

Interaction design

Communication

Tools

Figma

AI tooling

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times. As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges.

You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment. From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams.

The Opportunity

• Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently

• Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution

• Play a critical role in designing solutions that protect our users and enhance their trust in our platform

• Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges

Responsibilities:

• Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision.

• Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes.

• Advocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale.

• Inspire the entire team (including your cross-functional) partners by bringing new ideas to the table.

Experience:

• 5-6 years of product design experience with a focus on complex systems and workflows

• Experience working with a lean team of Engineers, Product Managers and Program Managers

• Experience taking a holistic approach to designing complex workflows and reducing friction in experiences

• Experience managing cross-functional stakeholder feedback and expectations

• Expertise with Figma and experience using AI tooling

• Excellence in design craft

• Experience running user interviews and usability testing designs

• Ability to work with a low-ego, highly collaborative, cross-functional team

• Bonus: Experience working on financial products, payments, or identity verification

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits

• Mental health benefits

• Family building benefits

• Child care and pet benefits

• Access to a the company funded Health Care Savings Account

• RRSP plan with company match to help save for your future

• In addition to provincial observed holidays, salaried team members are covered under the company's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service

• the company is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.

• Subsidized commuter benefits and the company ride credits

the company is committed to creating an inclusive workforce that fosters belonging. the company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. the company also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

the company highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. the company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks the company offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

the company may use artificial intelligence to screen applicants, however, the company employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.