Senior product designer: b2c web

About us

Manulife is a leading international financial services group serving over 33 million customers across the globe. We are hard at work to transform our organization into a digital, customer-centric market leader - evolving our customer interactions into innovative, elegant, and highly functional digital experiences delivering high value.

The barrier to the financial services industry can be complex but it doesn’t have to be; our mission is to simplify financial services by making decisions easier and lives better.

The role

Our Product Design team is looking for an experienced Product Designer.

In this role, you'll dive into an iterative, data-driven process to craft elegant solutions that make real impact. You'll bring a perfect blend of analytical thinking and creativity, along with experience in collaborating with stakeholders and cross-disciplinary teams.

We are proponents for working in the open, encourage transparency, and are committed to working together to deliver user-driven experiences. We're excited to grow with talented, ambitious individuals who are passionate about making a positive difference in the lives of Canadians. If you're ready to take on new challenges and be part of something meaningful, we want to hear from you!

You’ll be

1. Primarily designing B2C web applications that work across desktop, tablet, and mobile
2. Collaborating with Product Owners and Engineering to balance product and user needs
3. Part of the broader Human Centered Design team, advancing a customer-centric vision
4. Conducting user research, distilling data, and communicating insights
5. Consistently communicating with cross-functional teams to ensure cohesive design implementation
6. Working in an agile environment for quick prototype-test-iterate cycles
7. Facilitating jam sessions and articulating design decisions
8. Contributing to the evolution of our design systems
9. Helping develop our Product Design practice and culture
10. Determining UX success metrics & KPIs with stakeholders and analytics

You are

1. Committed to quality - Strive to deliver best-in-class, compelling user experiences.
2. Confident - Gracefully defend your design decisions with strong, informed opinions.
3. Data-driven & user-focused: Back your work with research and challenge opinion-driven decisions.
4. Deeply empathetic - Balance user interests with stakeholder and business goals.
5. A realistic visionary - Think big while balancing scope, limitations, and future possibilities.
6. Own your craft- Passionate about solving core product problems and owning all aspects of UX/UI.
7. A strong communicator - Effectively sharing your work with diverse audiences.
8. A team player - Contribute to a culture of collaboration, transparency, and growth with low ego.

We’re looking for

1. 3+ years of product design experience with Figma expertise
2. High proficiency in human-centered design, visual design, usability, and accessibility
3. Deep understanding of the end-to-end digital product design process, including user validation, user flows, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals
4. Demonstrated experience collaborating with Product, Engineering, Research and Content teams within Agile methodology
5. Experience with design systems