Senior Product Designer

Touring Capital LLC; Montreal; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Equity package

Flexible PTO

Fully paid group insurance

Job summary

Numa is hiring a Senior Product Designer to own major product areas and collaborate with Product and Engineering from concept through launch and iteration. You will design for AI-native dealership workflows, shaping service and sales processes used daily by dealerships.

You’ll work with PMs and engineers to improve solution quality, engage directly with customers, and contribute to design systems and patterns that raise consistency and quality across the product.

Qualifications

• 4+ years of experience designing workflow-driven software products.
• Ability to own features or product areas within a broader product strategy.
• Strong product thinking, interaction design, visual design and communication skills.
• Strong customer empathy and comfort engaging with users.
• Judgment about depth versus speed and tradeoffs.

Responsibilities

• Own end-to-end product design for major features and product areas from exploration to shipped work.
• Clarify ambiguous problems and contribute to problem framing.
• Partner with PMs and engineers to improve solution quality and speed of execution.
• Develop understanding of customer workflows through conversations, reviews, analytics and field visits.
• Participate in customer interviews and synthesize feedback to inform decisions.
• Design and improve complex workflows across the product.
• Contribute to shared patterns, components, and design guidance for consistency and quality.
• Provide thoughtful feedback to help teammates and move fast while maintaining quality.

Skills

Product thinking

Interaction design

Visual design

Communication

Customer empathy

Tools

Design systems

Job description

AI-powered Customer Communication for Automotive

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).

The Role

We're hiring a Senior Product Designer to own major product areas and work closely with Product and Engineering to define and design new experiences from concept through launch and iteration. This role is for a senior individual contributor who is comfortable operating with meaningful ambiguity, rapidly evolving technologies, and a fast-moving product environment. This role reports to the Head of Design.

You’ll be designing for the AI agents that handle customer calls and voicemails, and shaping the service and sales workflows dealerships rely on every day.

Design itself is changing alongside AI. We’re looking for someone who’s excited by that without losing sight of the fundamentals: strong product judgment, customer empathy, design craft, and a willingness to question assumptions.

What You’ll Do

• Own end-to-end product design for major features and product areas, from early exploration through shipped work and iteration
• Help clarify ambiguous problems, contributing to problem framing rather than waiting for perfect inputs
• Partner closely with PMs and engineers to improve solution quality and execution speed
• Develop firsthand understanding of customer workflows through customer conversations, call reviews, analytics, and field visits
• Participate in customer interviews and synthesize feedback to bring the voice of the customer into product decisions
• Design and improve complex workflows
• Contribute to shared patterns, components, and design guidance to improve consistency, usability, and quality across the product
• Provide thoughtful feedback and critique to improve the work of teammates
• Maintain a high design quality bar while helping our teams move faster, not slower
• Operate with a high degree of autonomy when goals and constraints are reasonably clear, and proactively help drive teams to clarity when they’re not

What You Bring

• 4+ years of experience designing workflow-driven software products
• Proven ability to own features or product areas within a broader product strategy
• Strong product thinking, interaction design, visual design, and communication skills
• Strong customer empathy and comfort engaging directly with users
• Strong judgment about where to invest depth versus speed, with the ability to help teammates understand tradeoffs

Nice To Have

• Experience designing AI-powered workflows, automation systems, copilots, agentic experiences, or other AI-assisted products
• Experience creating or contributing to design systems, shared patterns, and scalable UI foundations
• Comfort incorporating AI tools into design exploration, prototyping, iteration, and day-to-day workflows
• Experience working in a startup or high-growth environment, with comfort operating in fast-paced, evolving environments

What Success Looks Like

• Ship high-quality, end-to-end product design for major features, from concept through launch and iteration
• Build trusted partnerships with Product and Engineering that improve solution quality and execution speed
• Bring the voice of the customer into product decisions through direct engagement and thoughtful synthesis
• Contribute to shared patterns and design guidance that raise consistency and quality across the product
• Exercise strong judgment about where to invest depth versus speed, helping the team move faster without lowering the bar

Why Join Numa

• We believe in everyone's growth
• Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000
• Equity package
• Flexible PTO
• Fully Paid Group Insurance

At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love building relationships, thrive in a customer-facing environment, and want to make an impact at a high-growth company, we’d love to hear from you.

Numa