Senior Product Delivery Manager

Haptiq; Toronto; Hybrid; CAD 120,000 - 125,000; Full time

Job summary

A leading AI solutions company in Toronto is seeking a Product Delivery Manager to oversee software development projects. This role involves managing budgets, timelines, and stakeholder communication to ensure project success. Ideal candidates should have over 8 years of experience in program management, strong knowledge of Agile methodologies, and excellent analytical and communication skills. The position offers a competitive salary of $120,000 to $125,000 CAD with opportunities for growth and a supportive work environment.

Benefits

Flexible work arrangements

Great Paid Time Off (PTO) policy

Opportunities for professional growth

Qualifications

• 8+ years of program management experience required.
• Fluency in English is mandatory.
• Solid understanding of Project Management processes.

Responsibilities

• Manage software product development projects and ensure timely delivery.
• Define and prioritize product goals aligned with the organization.
• Communicate effectively with stakeholders on project progress.

Skills

Program management

Agile methodologies

Time management

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science or Business Administration

Tools

Jira

Confluence

Microsoft Office Suite

Smartsheet

Monday.com

Job description

Haptiq is a leader in AI-powered enterprise operations, delivering digital solutions and consulting services that drive value and transform businesses. We specialize in using advanced technology to streamline operations, improve efficiency, and unlock new revenue opportunities, particularly within the private capital markets.

Our integrated ecosystem includes PaaS - Platform as a Service, the Core Platform, an AI-native enterprise operations foundation built to optimize workflows, surface insights, and accelerate value creation across portfolios; SaaS - Software as a Service , a cloud platform delivering unmatched performance, intelligence, and execution at scale; S&C - Solutions and Consulting Suite , modular technology playbooks designed to manage, grow, and optimize company performance. With over a decade of experience supporting high-growth companies and private equity-backed platforms, Haptiq brings deep domain expertise and a proven ability to turn technology into a strategic advantage.

The Opportunity

The Product Delivery Manager at Haptiq leads different projects and is responsible for planning, overseeing, leading, and delivering software development projects in an international environment that helps the business achieve its goals. The role owner interacts with internal and external stakeholders and is accountable for completing projects in scope, budget, and time.

This position deals predominantly with software application projects (e.g., implementing new or enhancing existing software solutions in various domains, such as finance, marketing, Ed-tech, e-commerce, etc).

Responsibilities and Duties

• Manage software product development projects and take accountability for delivery in scope, on budget, and on schedule.
• Setting the vision with the customer for their product(s), understanding how it connects to the organization’s goals.
• Building products with world-class customer experiences in mind, understanding the entire lifecycle of a customer.
• Defining, prioritizing, and communicating short, mid, and long-term goals of the product.
• Ensuring high engagement in the UX domain to deliver a great customer experience.
• Support analysis and formalization of business requirements and define project objectives and scope.
• Establish project plans and roadmaps using tools like Smartsheet and Monday.com.
• Be an evangelist for the team, communicating with stakeholders and helping the team bridge any gaps in understanding between the team and the rest of the company.
• Set and track milestones and deliverables.
• Identify project risks and issues and propose mitigation actions.
• Manage unforeseen situations / delays, realign schedule and expectations as needed.
• Adherence to security policies and standards set by the Global IT PMO.
• Proficient with Agile project methodology and tools (e.g., Jira, Confluence, Smartsheet).
• Establish and implement project communication plans and provide status updates to stakeholders.
• Assess business impacts of IT projects, organize change management, and manage internal and external stakeholders.
• Organize meetings, coordinate tasks, and assign responsibilities to project members.
• Use project management tools to track project performance and progress.

Requirements

Overall 8+ years of program management experience

English fluency is a MUST.

Thorough understanding of Project Management processes, principles, strategies, and methods.

Experience with lean and agile product delivery approaches.

Excellent time management and organizational skills.

Excellent analytical, logical thinking, and problem-solving skills.

Excellent verbal and written communication skills.

Proven success working with all levels of management, including C-Suite.

Experience managing large budgeting and forecasting projects.

Excellent presentation skills.

Proficient with, or able to quickly become proficient with, a range of general and specialized applications and software used in the organization and the industry.

Proficient with Microsoft Office Suite.

Experience with Project Management tools.

Experience in working in a complex international environment.

Ability to motivate people to complete a project in a timely manner.

Bachelor's degree in Computer Science, Business Administration, or other related fields.

Benefits CA

Flexible work arrangements (including hybrid mode)

Great Paid Time Off (PTO) policy

Opportunities for professional growth and development.

A supportive, dynamic, and inclusive work environment.

Why Join Us?

We value creative problem solvers who learn fast, work well in an open and diverse environment, and enjoy pushing the bar for success ever higher. We do work hard, but we also choose to have fun while doing it.

The compensation range for this role is $120,000 to $125,000 CAD.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Industries

Software Development

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