Senior Product Analyst, SafeSend

Thomas Reuters; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company is looking for a Senior Product Analyst to manage product analytics for their award-winning tax automation software. The role requires an individual with extensive experience in data analysis and stakeholder management, who can drive data-driven decisions and strategies for product development. Join a team of data professionals and influence the future of the Tax profession while enjoying a flexible hybrid working environment and comprehensive benefits.

Benefits

Flexible vacation

Mental Health Days off

Tuition reimbursement

Career Development programs

Opportunity for volunteer days

Qualifications

• 6+ years of hands-on product analytics experience.
• Strong communication skills, experience in supporting analyses.
• 4+ years of experience using SQL and dashboarding tools.

Responsibilities

• Manage product analytics for SafeSend, collaborating with product and engineering teams.
• Direct design and implementation of models for data analysis.
• Establish measurement frameworks for product launches and features.

Skills

Data storytelling

Stakeholder management

Data analysis

Problem solving

SQL

Dashboarding

Tools

Pendo

Tableau

Power BI

MS Azure DevOps

MS SharePoint

Job description

Summary:

If you’re an experienced product analyst who can lead large-scale analytics projects and is ready to deliver valuable business insights through data-driven storytelling while partnering with cross-functional stakeholders, this could be the right job for you.

Thomson Reuters is seeking a Senior Product Analyst to manage product analytics for SafeSend. This award-winning tax automation software standardizes tax workflows and eliminates labor-intensive tasks for tax and accounting firms. This job is an excellent opportunity for someone who wants to be involved in building products that will shape the future of the Tax profession. The senior analyst will be part of the Product Analytics team, a group of approximately 30 data professionals from varied backgrounds who support TR's product teams and collaborate to share ideas, best practices, and learnings.

The Senior Analyst will be responsible for end-to-end product analytics for SafeSend. They will work as an extension of the product team and will proactively collaborate closely with product, engineering, and design teams to support upcoming decisions and long-term goals. The senior analyst will own the implementation of product analytics trackers such as (not limited to) Pendo, conducting regular analysis, building reports/dashboards, and using them to produce feature/usage insights to drive product decisions. This product-focused role will require a thorough understanding and ownership of the assigned product, its roadmap, and the ability to draw business, customer, and product insights from data. This is an ideal role for a product or business analyst who is great with data, has extensive experience with stakeholders and analytics initiatives, and is ready to take the next step in their career.

About the Role:

In this opportunity as a Senior Product Analyst, you will be responsible for:

• Thought Leadership: Direct the design and implementation of effective models and strategies for data analysis on challenging projects. Lead peers in their defined roles, mentoring them with best practices and providing recommendations for their analysis.

• Product Strategy:Demonstrate thought leadership by proactively leveraging analyses to understand products, derive insights, run experiments, and help design product strategy for your portfolio.

• Measurement Frameworks: Proactively establish measurement frameworks/success metrics for new product launches/ features and drive actionability through data-driven insights.

• Stakeholder Management: Independently develop and manage relationships with peers/product managers/senior leadership for your portfolio, ensuring collaborative partnership for OKR setting and driving analytical insights.

• Analytical Tools Implementation:Partner with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure the right metrics, journeys, and events are captured in-product.

• Data-Driven Decision Making: Use product data to recognize patterns and trends to understand user behavior and identify gaps and improvement opportunities for product development.

• Center of Excellence: Partner with product teams to define and maintain support processes and inoculate a data-driven culture within the organization.

About You:

You're a fit for the role of Senior Product Analyst if your background includes:

• 6+ years of hands-on product analytics experience that includes experience planning analytics measurement, working with stakeholders, and influencing specific decisions, OKRs, or metrics.

• 6+ years of experience independently driving data-driven decision-making within product teams, going beyond report generation to deliver insights through data storytelling. Experience with analyses such as customer journey mapping, audienceprofiling/segmentation,cohort analysis, tag management, and A/B testing.

• 4+ years of experience using SQL; building and documenting queries for consistent team use.

• 4+ years of experience with dashboarding techniques to make complex data more understandable and insightful using tools such as Tableau and Power BI.

• Extensive experience analyzing structured and unstructured datasets and delivering descriptive as well as predictive insights on product usage and performance. Experience building machine learning models for business applications is an asset.

• Strong communication skills, including experience in supporting and communicating data-driven analyses to various departments and stakeholders.

• Exposure to product analytics tools such as Pendo, Amplitude, Adobe Analytics, and Google Analytics is an asset.

• Experience building and maintaining support processes, e.g., MS Azure DevOps, and MS SharePoint.

• SAAS experience is a must.

#LI-SS

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.