Senior Practice Manager - British Columbia

VetCare Canada Inc.; Vancouver; On-site; CAD 75,000 - 80,000; Full time

Job summary

A leading veterinary organization is seeking a Senior Practice Manager in Vancouver. In this role, you will provide leadership and manage the daily operations across multiple clinics, ensuring exceptional care and fostering a positive culture. The ideal candidate has 3-5 years in veterinary practice management and is dedicated to team development. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.

Benefits

Competitive compensation with bonus

Comprehensive benefits including medical and dental

Employee Assistance Program

Generous pet benefits

Professional development opportunities

Access to modern clinics and technology

Qualifications

• Experience in multi-site leadership preferred.
• Strong human resources and team-building skills.
• Excellent at managing clinic operations.
• Possesses strong communication skills.

Responsibilities

• Support and mentor Practice Managers and clinic teams.
• Oversee daily operations and performance across clinics.
• Build strong client relationships.
• Ensure compliance with all policies and standards.

Skills

Team Building

Communication

Operational Knowledge

Adaptability

Education

3-5 years of experience in veterinary practice management

Job description

Senior Practice Manager

Reporting To: Director, Operations

Home Clinic Location: Vancouver South Animal Hospital

Team Members: All DVM & non-DVM team members at the home clinic, and all Practice Managers and DVMs at clinics within the assigned region to be determined.

Salary Range: $75,000 - $80,000

Are you a natural leader driven by the desire to build exceptional teams, foster growth, and make a profound difference in the lives of pets and their families? If so, VetCare Canada invites you to join our team. In this role, you will be instrumental in shaping the culture and performance of multiple clinics across the Vancouver area, consistently championing kindness, collaboration, and excellence.

About the Opportunity

Based out of your designated home clinic in Vancouver, you will provide direct leadership and oversee the daily operations of a small group of clinics, with the potential to expand your oversight as you grow within the company. You will work closely with our Practice Managers and dedicated veterinary teams, ensuring the delivery of exceptional care, seamless clinic operations, and a positive experience for every client and patient.

Key Responsibilities

• Team Leadership & Development: Support, mentor, and coach Practice Managers and clinic teams, fostering a unified VetCare, values-first, environment.
• Operational Excellence: Oversee daily operations and performance across your clinics, ensuring top-quality care and maximizing operational efficiency.
• Collaborative Management: Partner with Practice Managers on scheduling, staffing, financial management, and inventory control.
• Culture Building: Cultivate a positive, inclusive team culture where every voice is heard, and every patient's well-being is prioritized.
• Growth & Performance: Champion clinic growth and performance, ensuring alignment with VetCare's high standards.
• Client Relations: Build strong client relationships and address concerns with empathy and professionalism.
• Compliance: Ensure compliance to all company policies, protocols, and regulatory standards.

What We're Looking For

• Experience: 3–5 years of experience in veterinary practice management, with a preference for multi-site leadership.
• HR & Team Building: Strong human resources and team-building skills, including comfort with providing feedback and nurturing professional growth.
• Operational Knowledge: Comprehensive understanding of clinic operations, budgeting, and inventory management.
• Communication: Excellent communication skills, demonstrating a collaborative approach, active listening, and calm resolution of challenges.
• Adaptability: Highly adaptable, organized, and solution-focused, capable of managing increasing responsibilities effectively.
• Values Alignment: A dedicated advocate for animals and people, consistently embodying VetCare’s core values.

Why Join VetCare?

Joining VetCare means becoming part of a supportive and passionate community that deeply values your growth, well-being, and leadership contributions. We offer:

• Competitive Compensation: A salary along with a bonus that reflects your experience and impact.
• Comprehensive Benefits: A robust package including medical, dental, life insurance, and active funding for continuing education.
• Employee Assistance Program (EAP): Access to comprehensive support for mental and emotional well-being.
• Generous Pet Benefits: Staff discounts and a paid pet bereavement day.
• Professional Development: Annual Practice Management Retreat for networking and growth, along with structured career development programs to advance your leadership trajectory.
• Modern Resources: Access to modern clinics, cutting-edge technology, and a network of experts, keeping you at the forefront of veterinary care.

At VetCare, we celebrate collective success, encourage open collaboration, and firmly believe that every team member has the ability to make a genuine and lasting difference—for clients, patients, and one another.

Our Core Values

• Come Together as One: We are a unified VetCare team, supporting each other.
• Always Focus on the Patient: The client and patient experience is our paramount concern.
• Raise the Bar: We are committed to continuous excellence and growth.
• Engage with Empathy: We listen attentively and value every perspective.

Ready to grow with a team that cares? Please submit your resume and cover letter with “Senior Practice Manager – Vancouver” in the subject line.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

VetCare is a proudly Canadian organization, committed to promoting a balanced lifestyle and upholding the unique personality of each practice while advocating for the best care for our staff, patients, and their families.