Senior Portfolio Manager, Quality control & Training

Banque Nationale du Canada; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Chief Advisor, Quality Control & Training. This role involves providing strategic leadership and optimizing underwriting processes. The ideal candidate has extensive experience in commercial underwriting and real estate financing. The position offers a hybrid work arrangement and opportunities for professional growth within a diverse and inclusive work environment.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Community involvement opportunities

Qualifications

• 7 years of relevant experience in commercial underwriting and real estate financing.
• Coaching experience is an asset.
• Proficiency in relevant languages is required for collaboration outside Quebec.

Responsibilities

• Identify issues related to KPIs and recommend improvements.
• Provide guidance and coaching within the Quality & Performance team.
• Design training programs for Account Managers and Portfolio Managers.

Skills

Leadership

Strategic thinking

Risk analysis

Communication

Project management

Education

Bachelor's degree

Job description

Chief Advisor, Quality Control & Training

Hybrid

Job number : 27914

Category : Senior Professional

Status : Permanent

Schedule : Full-Time

Application deadline : 07-Aug-2025

Area(s) of interest : Advisory services, Commercial banking

The Real Estate Quality & Performance Group is a newly established unit of National Bank’s Commercial & Private Banking 1859 Real Estate Team. A career as a Chief Advisor, Quality Control & Training involves providing strategic leadership and guidance to the sales team, ensuring underwriting processes, legal documentation, and tools align with risk policies while optimizing efficiency and maintaining high standards of quality. You will report to the Associate Vice-President of Real Estate Financing and work with the Real Estate Specialized team across Canada. This position offers a hybrid work mode; you organize your weeks between the office, home, and meetings. The role can be based in Toronto, Ottawa, Montreal, or Quebec City.

Your Responsibilities :

• Identify issues related to KPIs (deposit, ESG, synergies, etc.), recommend and develop templates and standardization to improve real estate operations and sales quality.
• Provide guidance and coaching as a senior member of the Quality & Performance team.
• Design and implement training programs for Account Managers and Portfolio Managers in your region, focusing on corporate changes and quality improvement.
• Offer mentorship and deliver feedback on Client Account Strategies and credit submissions to ensure compliance with bank standards.
• Support the sales force in modeling complex financing and assist RVPs in operational quality improvement efforts.

Prerequisites :

Bachelor’s degree with 7 years of relevant experience.

Extensive experience in commercial underwriting and real estate financing.

Coaching experience is an asset.

Strong leadership, strategic thinking, and risk analysis skills.

Excellent communication, critical thinking, and project management abilities.

Creative and innovative mindset adaptable to a transforming environment.

Ability to collaborate across internal teams and influence stakeholders.

Languages :

Proficiency in relevant languages is required for collaboration outside Quebec.

Additional Information :

Benefits include health and wellness programs, Employee Share Ownership Plan, Employee and Family Assistance Program, banking services, community involvement opportunities, and more. The company promotes a positive, inclusive, and accessible work environment, supporting diversity and providing accommodations as needed.

Why work at National Bank?

Opportunities for growth, development, and internal mobility through training, mentorship, and engagement initiatives.

Commitment to Diversity and Inclusion

We celebrate and value diverse qualities in our inclusive environment. We welcome all candidates and are committed to accessibility and accommodation during the recruitment process.

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