Senior Pega Systems Administrator, Scotiabank

Scotiabank; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

Scotiabank is looking for a Pega Administrator to maintain our Pega infrastructures in a hybrid work setting. You will handle incident management, operational support, and ensure customer service excellence. The role requires flexibility in hours due to the nature of the work and a strong technical background, particularly with Microsoft Azure and Pega systems.

Benefits

Flexible vacation and personal days

Tuition assistance

Competitive rewards program

Diversity and inclusion initiatives

Qualifications

• 2+ years as a Pega Administrator in Azure cloud.
• Strong communication skills in English.
• Experience with middleware technologies.

Responsibilities

• Manage Pega infrastructures including incident management.
• Support application deployment and change management.
• Monitor server health and troubleshoot issues.

Skills

Customer service excellence

Technical leadership

Problem-solving

Scripting languages

Education

Post-secondary education in Computer Science

Tools

Pega Diagnostic Cloud

Azure

Jira

Splunk

Dynatrace

Job description

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Requisition ID: 226858

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Services’ (GTS) Pega Operations is responsible for maintaining the various 24x7 Pega infrastructures used to support our customers.

You will play a critical part in maintaining the various Pega infrastructures, including Microsoft Azure, IBM On-Premises and RedHat Linux Private Cloud. This includes day to day incident management (troubleshooting, identifying root cause, monitor server health) as well as operational support (hotfix installations, application release/change management).

You must be highly flexible in hours of work because of customer-facing and highly available infrastructure needs. There will be rotational shifts covering late afternoon, evenings or overnight, including weekends and statutory/bank holidays.

Is this role right for you?
• You have a keen focus on customer service excellence.
• You are willing to jump in & provide technical leadership, ideally around software development methodology.
• Being proactive & dynamic is a part of your DNA.
• You have a track record of taking initiative.
• You possess an eagerness to learn and thrive on challenges.
• You understand & embrace the need to align solutions with the risk appetite of a business operating in a regulated industry where information security is critical.

Do you have the skills that will enable you to succeed in this role?
• You have strong communication skills (verbal/written) in English.
• You have at least 2+ years of hands-on technical working experience as a Pega Administrator in an Azure cloud environment.
• You have at least 5+ years of hands-on technical working experience in supporting Pega clients through maintaining different Pega infrastructures, application deployment, development cycle, and release/change management.
• You have at least 2+ years of hands-on working knowledge in the use of monitoring tools like Pega Diagnostic Cloud (PDC) and/or Splunk and/or Dynatrace.
• You have at least 3+ years of hands-on technical working experience in supporting / migrating / upgrading in Pega Framework & Pega Customer Process Manager (CPM) with some or all of the following middleware technologies (Websphere; JBoss; Tomcat; WebLogic) & operating systems (Red Hat Enterprise Linux [RHEL] & UNIX [AIX preferably]).
• You also have at least 3+ years of hands-on technical working experience in deploying cloud environment instances with Infrastructure-as-Code (IaC) on Microsoft Azure through the CI/CD pipeline.
• You have at least 3+ years of hands-on technical working experience in operational support for software delivery management tools such as Atlassian’s suite of products (Jira, BitBucket, Confluence).
• You can demonstrate very good proficiency in the use of 1 or more of the following scripting languages (Python, Bash, PowerShell or Java).
• You can demonstrate an excellent analytical, problem solving and troubleshooting skills to resolve problems quickly and effectively.
• You are highly creative in identifying and researching technical solutions. You can take abstract concepts and apply them to formulate solutions to resolve business problems.
• You can demonstrate basic technical familiarity with any of the following relational databases (DB2, MS SQL Server) is an asset.
• You have a post-secondary education in Computer Science or in a related field. A Pega CSSA (Certified Senior System Architect) is preferred.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.