Senior Payroll and People Operations Specialist

Cala Sourcing Solutions LLC; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Full benefits

Job summary

Cala Sourcing Solutions LLC is seeking a Senior Payroll & People Operations Specialist in Downtown Toronto with a hybrid schedule. You will manage outsourced payroll, partner with Finance and HR, and improve payroll systems and workflows across North America.

The role requires 4+ years in payroll or People Operations, cross-border Canada/US experience, strong Excel and HRIS skills, and a track record mentoring teammates. A degree in HR or Business Admin is preferred, with Workday as an asset.

Qualifications

• 4+ years of progressive experience in payroll operations or People Operations.
• Experience supporting payroll in Canada and the United States.
• Strong Excel skills and data analysis.
• Experience with HRIS platforms and admin workflows.
• Mentoring or supervising a team member.
• Degree or diploma in HR, Business Admin, or related field.
• Assets: Workday experience and payroll/HR certifications.

Responsibilities

• Keep payroll accurate and on schedule.
• Validate Canadian and U.S. payroll prepared by external providers, investigate discrepancies, and resolve issues before processing.
• Manage payroll vendor relationships, service timelines, and compliance expectations.
• Coordinate year-end payroll activities, reporting, and audit preparation.
• Partner with Finance on payroll reconciliations and reporting.
• Support payroll system upgrades, implementations, testing, and transitions.
• Coordinate HR administration, including onboarding, offboarding, employee inquiries, and record maintenance.
• Document and standardize processes to improve consistency across North America.
• Reduce manual work through automation, technology, and appropriate AI tools.
• Collaborate with global HR and technology teams on HRIS improvements.
• Track payroll accuracy, inquiry resolution times, and process efficiency while maintaining strong internal controls.
• Provide daily guidance and development support to one HR administrative team member.

Skills

Payroll operations

People Operations

Excel

HRIS

Team mentorship

Education

HR/Business Administration degree or diploma

Tools

Workday

Job description

Senior Payroll & People Operations Specialist

Downtown Toronto, ON | Hybrid: 3 days in office | Full-time

Put your payroll expertise to work—and help shape how things run.

Ready for a role where you can combine your payroll knowledge with process improvement and team mentorship? Join an established international hospitality organization and help deliver accurate payroll and responsive HR support to employees across Canada and the United States.

You’ll oversee outsourced payroll, partner with Finance and HR teams, and improve the systems and workflows behind the employee experience. If you enjoy solving discrepancies, simplifying processes, and taking ownership, this opportunity offers a broad scope to make an impact.

What You’ll Do

Keep payroll accurate and on schedule

Validate Canadian and U.S. payroll prepared by external providers, investigate discrepancies, and resolve issues before processing.

Manage payroll vendor relationships, service timelines, and compliance expectations.

Coordinate year-end payroll activities, reporting, and audit preparation.

Partner with Finance on payroll reconciliations and reporting.

Support payroll system upgrades, implementations, testing, and transitions.

Make People Operations more efficient

Coordinate HR administration, including onboarding, offboarding, employee inquiries, and employee record maintenance.

Document and standardize processes to improve consistency across North America.

Reduce manual work through automation, technology, and appropriate AI tools.

Collaborate with global HR and technology teams on HRIS improvements.

Track payroll accuracy, inquiry resolution times, and process efficiency while maintaining strong internal controls.

Support the team

Provide daily guidance and development support to one HR administrative team member.

Serve as a reliable partner to HR Business Partners, Finance, and regional and global stakeholders.

What You’ll Bring

4+ years of progressive experience in payroll operations, People Operations, HR shared services, or a related function.

Experience supporting payroll in both Canada and the United States.

Hands-on experience validating, reviewing, or reconciling outsourced payroll.

Strong knowledge of payroll processes, compliance, internal controls, and vendor coordination.

Advanced Excel skills and confidence analyzing payroll data and resolving variances.

Experience using HRIS platforms and improving administrative workflows.

Previous experience mentoring, coordinating, or supervising a team member.

A degree or diploma in Human Resources, Business Administration, or a related discipline.

Comfort using technology and automation to improve efficiency.

Additional assets: Workday experience and a payroll or HR professional certification.

Why Join?

Hybrid flexibility: Three days in the downtown Toronto office, with remote work for the remainder of the week.

Competitive base salary and full benefits.

International collaboration: Work with regional stakeholders and global teams.

Meaningful ownership: Help improve payroll accuracy, employee support, and operational processes.

Bring your payroll expertise, problem-solving skills, and ideas for working smarter. Apply today.