Senior Oracle Siebel Systems Administrator / Operations Support Specialist

ThoughtStorm Inc.; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

ThoughtStorm Inc. is seeking a senior Siebel CRM Administrator to administer, support and maintain large enterprise Siebel environments across Dev/Test/UAT/Prod.

The role emphasizes high-availability architectures, installation, upgrades, and performance troubleshooting. The ideal candidate will have 7+ years of hands-on Siebel experience, expertise with Gateway/SWSE, and strong Oracle DB/SQL skills, plus experience with EAI/XML/REST/SOAP integrations and ITIL processes in OPS/public sector

Qualifications

• 7+ years of experience administering, supporting, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
• Strong Siebel Server administration experience, including installation, configuration, patching, upgrades, migrations, deployments, and environment maintenance.
• Hands-on experience managing multi-tier Siebel environments across Development, Test, UAT, and Production, including high-availability architectures.
• Expertise with Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and troubleshooting Siebel application/infrastructure issues.
• Strong troubleshooting experience involving Siebel performance issues, server bottlenecks, component failures, synchronization issues, application outages, log analysis, and capacity planning.
• Experience with Siebel Tools, repository management, configuration management, code promotions, repository merges, and release/deployment activities across environments.
• Strong knowledge of Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with Database Administrators.
• Experience supporting Siebel integrations using EAI, Integration Objects, XML, REST/SOAP Web Services, middleware, and data migration utilities.
• Knowledge of ITIL service management, incident/problem/change management, operational procedures, scripting (Python/PowerShell/Batch), AODA, and preferably OPS/Public Sector environments.

Responsibilities

• Administer, support, and maintain Siebel CRM environments across Development, Test, UAT, and Production.
• Handle Siebel Server installation, configuration, patching, upgrades, migrations, deployments, and ongoing maintenance.
• Manage multi-tier Siebel environments with emphasis on high availability and reliability.
• Troubleshoot Siebel application and infrastructure issues including gateways, SWSE, and server components.
• Analyze logs, monitor performance, and plan capacity to prevent outages.
• Coordinate Siebel repository management, code promotions, and release/deployment activities.
• Liaise with Oracle DBAs for performance optimization and problem resolution.
• Support Siebel integrations using EAI, XML, REST/SOAP; ensure data migration integrity.
• Apply ITIL processes for incident/problem/change management in OPS/public sector contexts.

Skills

Siebel CRM administration

Siebel Server administration

High-availability architectures

Siebel Gateway/SWSE

Troubleshooting Siebel performance

Siebel integrations (EAI/XML/REST/SOAP

Scripting (Python/PowerShell)

Oracle databases

ITIL service management

OPS/Public Sector environments

Tools

Siebel Tools

SQL

Job description

7+ years of experience administering, supporting, and maintaining Oracle Siebel CRM environments in large enterprise organizations.

Strong Siebel Server administration experience, including installation, configuration, patching, upgrades, migrations, deployments, and environment maintenance.

Hands-on experience managing multi-tier Siebel environments across Development, Test, UAT, and Production, including high-availability architectures.

Expertise with Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and troubleshooting Siebel application/infrastructure issues.

Strong troubleshooting experience involving Siebel performance issues, server bottlenecks, component failures, synchronization issues, application outages, log analysis, and capacity planning.

Experience with Siebel Tools, repository management, configuration management, code promotions, repository merges, and release/deployment activities across environments.

Strong knowledge of Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with Database Administrators.

Experience supporting Siebel integrations using EAI, Integration Objects, XML, REST/SOAP Web Services, middleware, and data migration utilities.

Knowledge of ITIL service management, incident/problem/change management, operational procedures, scripting (Python/PowerShell/Batch), AODA, and preferably OPS/Public Sector environments.