Senior Operations, Pharma Specialist

Dsv Air & Sea SAU; Milton; Hybrid; CAD 53,000 - 65,000; Full time

Job summary

DSV Air & Sea Inc. in Milton, Canada, seeks a Senior Operations, Pharma Specialist to manage Pharma/Healthcare shipments from start to finish. You will coordinate with overseas offices, brokers, and carriers, ensuring on-time delivery while complying with GDP/GMP and DSV QMS policies.

The role requires five years in international transport, strong English communication, and a customer-focused approach. This position is full-time and on-site in Milton, with competitive compensation.

Qualifications

• Minimum five years international transportation experience.
• Education in supply chain logistics or international transportation.
• CIFFA certificate is an asset.
• GDP/GMP pharmaceutical certification is an asset.
• Authorized Cargo Representative (ACR) designation is an asset.
• Strong verbal and written English communication.

Responsibilities

• Daily management and coordination of shipments.
• Collaborate with overseas offices to organize air and ocean shipments.
• Establish and coordinate schedules with carriers and tender/dispatch shipments.
• Create/prepare shipping documents as required.
• Work with customs brokers and customs agencies to arrange customs clearance.
• Adhere to shipping regulations and DSV Pharma QMS policy.
• Track and trace all shipments.
• Prepare quotes for clients and network offices.

Skills

English communication

Customer service

Problem solving

Time management

Team player

Interpersonal skills

Analytical thinking

Multitasking

Education

Degree in supply chain logistics or related field

CIFFA certificate

GDP/GMP pharmaceutical certification

Authorized Cargo Representative (ACR)

Tools

Microsoft Office

CargoWise experience

Job description

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: Senior Operations, Pharma Specialist
Time Type: Full Time

Compensation: Salary starting at $59,000 plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

The primary function of the Senior Operations, Pharma is to process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as Pharmaceutical and government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines or ocean carriers and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments.
• Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments.
• Establish and coordinate schedules with carriers and tender/dispatch shipments.
• Create/prepare shipping documents as required.
• Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments.
• Adhere to all domestic and international shipping regulations, as well as DSV Pharma QMS Policy.
• Track and trace all shipments.
• Prepare and publish reports, as required.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Regular communication with customers on shipment updates, issues and resolution.
• Confirm rates and service levels with carriers.
• Responsible for reconciling payables and vendor invoice approvals.
• Prepare quotes for clients and other network offices/agents.
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery.
• Perform lane analysis to determine most appropriate mode of transport within customer requirements.
• Investigating non-conformities and working with Quality teams to develop corrective actions.
• Ensure all DSV KPIs met throughout the movement of the shipment.

Quality, Health & Safety

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

DSV AIR & SEA INC. QUALIFICATIONS

QUALIFICATIONS

Education and Experience

• A minimum of five years international transportation industry experience or,
• Education in supply chain logistics, international transportation, or a related field of study.
• CIFFA certificate, an asset
• Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset
• Authorized Cargo Representative (ACR) designated status, an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process