Senior Operations Manager (Operations Manager I)

Supply Chain; Milton; On-site; CAD 82,000 - 97,000; Full time

Job summary

A leading logistics company is hiring an Operations Manager I in Milton, Canada. In this role, you will oversee warehouse operations, lead a diverse team, and ensure safety compliance. Ideal candidates will have a Bachelor's degree, logistics industry experience, and strong leadership skills. Join a company recognized for growth and a positive workplace culture.

Benefits

Medical and dental coverage

Paid Time Off (PTO)

Education reimbursement programs

Qualifications

• At least 1 year of logistics industry experience.
• At least 2 years of supervisory or management experience.
• Experience with P&L management, goal setting, and project management preferred.

Responsibilities

• Lead and develop a diverse team of Supervisors.
• Implement workflows and introduce best practices to enhance productivity.
• Ensure compliance with health and safety regulations.
• Compile and analyze KPIs to support decision-making.
• Promote open communication among leadership and staff.
• Work closely with teams to fulfill customer orders efficiently.

Skills

Leadership

Process optimization

Communication

Safety compliance

Customer satisfaction

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position : Operations Manager I

Shift : 8:00am - 4:00pm, Monday - Friday

Pay : $97,000 per year

Additional Incentives : Eligible for bonus plan

The ideal candidate will also possess the following skills and/or experience: [EXAMPLE: A minimum of 6 months operating a Very Narrow Aisle (VNA) forklift or Reach Truck]

Join the world’s largest logistics company! DHL has been certified as a Great Place to Work and Top Employer in the US and Canada for the 3rd consecutive year!

Core Benefits - Full-Time Associates

• Medical and dental coverage, along with standard Long-Term Disability options
• Basic life and accidental death & dismemberment (AD&D) insurance
• Short-term disability

Optional Benefits You May Choose:

• Retirement plans: DCPP, RRSP, and TFSA savings plans
• Optional life, AD&D insurance, critical illness coverage (including dependents), subject to evidence of insurability (EOI)

Additional benefits for eligible full-time associates include:

• Paid Time Off (PTO)
• Paid holidays
• Education reimbursement programs (administered via HR site)

Grow your skills. Shape your world.

Position Overview: Senior Operations Manager (Operations Manager I)

As a Senior Operations Manager at DHL Supply Chain, you will ensure the smooth and efficient operation of our warehouses. Your role involves implementing processes to optimize warehouse operations, leading and developing teams, fostering safety, and driving overall success. This position offers a significant opportunity to impact DHL’s reputation as a global leader in contract logistics.

With over 500 facilities and more than 50,000 associates, DHL Supply Chain North America operates in over 150 million square feet of warehouse space.

Job Responsibilities

• Lead, motivate, and develop a diverse team of Supervisors and indirect reports, fostering inclusion and belonging.
• Develop and implement workflows, labor plans, standardize processes, and introduce best practices to enhance productivity and reduce costs.
• Ensure compliance with health and safety regulations, promoting a safety-first culture.
• Compile and analyze KPIs to support decision-making and continuous improvement.
• Promote open communication and collaboration among leadership and staff.
• Partner with HR and leadership for effective hiring of Supervisors, supporting talent acquisition aligned with organizational values.
• Work closely with cross-functional teams to fulfill customer orders efficiently and exceed expectations.
• Engage proactively with customers to address concerns and enhance satisfaction.

Required Education and Experience

• Bachelor's degree or equivalent experience (preferred)
• At least 1 year of logistics industry experience
• At least 2 years of supervisory or management experience
• Experience with P&L management, goal setting, and project management (preferred)

We are an equal opportunity employer committed to accommodating applicants with disabilities throughout the hiring process. Accommodations will be provided upon request.

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