Senior Operations Leader – Specialized Temporary Housing Services

JRoss Recruiters; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in Alberta is seeking an Operations Leader to drive excellence in service delivery. The ideal candidate will have 5–7 years of experience in operations management and a strong track record of building high-performance teams. You'll be responsible for optimizing workflows, managing financial performance, and leading change initiatives within a collaborative culture that strives to make a significant impact for individuals in need.

Benefits

Health and wellness benefits

Competitive salary and performance incentives

Career advancement opportunities

Collaborative team culture

Qualifications

• 5–7 years in operations leadership, preferably in service sectors.
• Strong business acumen and experience with P&L responsibility.
• Proven ability to develop performance-driven cultures.

Responsibilities

• Manage daily operations and ownership of financial performance.
• Lead teams to achieve performance goals and service excellence.
• Implement strategies for efficiency and profitability.

Skills

Operations Leadership

Financial Insight

Communication

Data Analysis

Education

Post-secondary education in Business, Commerce, Supply Chain

Tools

CRM platforms

Job description

Manage daily operations with full ownership of P&L and financial performance.

Monitor key metrics, control costs, and implement strategies to improve profitability.

Ensure teams are aligned with performance goals and deliver strong service outcomes.

Process Optimization

Streamline workflows to improve efficiency and scalability.

Oversee training and ensure consistency across teams.

Lead adoption of tools and systems that enhance operational effectiveness.

Strengthen supplier partnerships to secure quality, cost-effective housing solutions.

Monitor market trends and adjust sourcing strategies accordingly.

Escalation & Crisis Management

Act as point of contact for complex claims or high-priority issues.

Lead emergency response efforts during major events, ensuring continuity and support.

Mentor managers and build a collaborative, high-performing team.

Promote accountability, open communication, and a customer-first mindset.

Champion innovation and lead change initiatives across operations.

Use data insights to drive improvements in service and efficiency.

Requirements

5–7 years of progressive experience in operations leadership, ideally in a service-based environment (hospitality, insurance services, corporate housing, or similar).

Experience managing managers, with a track record of building performance-driven cultures.

Strong business and financial insight, including P&L responsibility and margin optimization.

Excellent communication, stakeholder engagement, and conflict resolution skills.

Analytical and tech-savvy, comfortable with CRM platforms (experience with HubSpot is an asset).

Resilient, adaptable, and solutions-focused under pressure.

Post-secondary education in Business, Commerce, Supply Chain, or a related field preferred.

Corporate Culture

A leadership role within a growing, impact-driven organization

Competitive base salary and performance incentives

Health and wellness benefits

Opportunities for advancement and career development

A collaborative and entrepreneurial team culture

The chance to make a meaningful difference for people displaced by unexpected events

Resume * please attach resume in MS-Word format More information

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Cover Letter please attach cover letter in MS-Word format More information

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