Senior Operations Engineer

Robinhood; Toronto; On-site; CAD 106,000 - 125,000; Full time

Job summary

A leading finance technology company in Toronto is seeking a Senior Operations Engineer to support IT operations and improve user experience. The ideal candidate will have over 5 years of experience in customer support and workflow automation. This role includes developing IT strategies and leading technical initiatives. Competitive salary and benefits offered.

Benefits

Bonus opportunities

Equity

Benefits

Qualifications

• 5+ years of experience in a customer-facing customer support role.
• 5+ years of experience in workflow automation and tooling.
• 3+ years of IT environment experience or IT project management.
• Experience with collaboration technology and AV systems.

Responsibilities

• Develop and execute on IT scaling strategies.
• Improve user experience through technical initiatives.
• Support higher-level IT needs for global offices.
• Drive root cause analysis and implement solutions.

Skills

Self-starter

Resourcefulness

Exceptional written and communication skills

Technical design and process flow documentation

Customer-facing support experience

Workflow automation experience

IT environment experience

Collaboration technology experience

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

As a Senior Operations Engineer within the Corporate Engineering Team, your mission is to enable the people and technology that keep Robinhood running. Your team provides technical thought leadership and support for all of our internal tools and technologies. Beyond the day-to-day, the Corporate Operations Engineering team will contribute to longer-term technical projects, partner with cross-functional teams to implement new technologies, and develop operational process improvement opportunities, and ensure IT Operations scale as Robinhood continues to grow!

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Develop and execute on IT scaling strategies, improvements, and technical innovation.
• Improve user experience by leading, designing, and implementing technical initiatives collaboratively while focusing on user satisfaction and issues through direct interaction.
• Support higher-level IT needs for global offices of all sizes and partners of varying technical backgrounds, including executive support.
• Partner internally with Program Managers, Procurement, Support Engineers, Client Platform Engineers and Enterprise Application to facilitate successful and timely completion of projects.
• Drive user experience improvements by leading, designing, and implementing technical initiatives collaboratively, being a subject matter expert on Robinhoodie's technical user experiences.
• Drive root cause analysis efforts, develop technical and operational solutions, and work x-functionally to drive implementations of improvements.
• Troubleshoot complex, multiple operating system issues across a range of devices (e.g., desktops, laptops, phone systems, video conferencing, and various wireless devices).
• Working with ITSM ServiceNow Module. Creating workflows and light configuration.
• Provides training and coaching for Jr. Engineers.
• Performing Proof of Concept exercises to test and evaluate competing design ideas and demonstrate functionality to business partners.
• Manage delivery of scope and deliverables across IT and stakeholder teams.

What you bring

• A self-starter who likes a variety of projects.
• Resourcefulness, persistence, and ability to thrive in fast paced environments.
• Exceptional written and communication skills.
• Technical design and process flow documentation experience.
• 5+ years of experience in a customer-facing customer support role.
• 5+ years of experience in workflow automation and tooling.
• 3+ years of IT environment experience or IT project management.
• Experience with collaboration technology and AV systems.

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed.

Base Pay Range:

Toronto, ON

$106,250 - $125,000 CAD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review thePrivacy Policy for your country of application.

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