Senior Operations Analyst - Humi, Canada

Employment Hero; Toronto; Remote; CAD 100,000 - 120,000; Full time

Job summary

A leading Canadian employment platform seeks a Senior Operations Analyst to drive operational excellence across their GTM and CX operations. The role focuses on designing processes, supporting teams, and implementing automation in a dynamic and remote-first environment, offering a salary range of CAD 100,000 to CAD 120,000. Ideal candidates will have strong analytical skills, Salesforce expertise, and experience in tech scale-ups.

Benefits

Remote work with flexible hours

Access to cutting-edge tools

Ownership through ESOP

Generous paternity leave policy

Subsidized egg freezing

Learning & development opportunities

Qualifications

• 4+ years of experience in sales operations or similar roles.
• Strong knowledge of sales/CX tech stacks.
• Deep understanding of SaaS business models and KPIs.

Responsibilities

• Designing and implementing scalable GTM and CX processes.
• Leading process automation initiatives to streamline workflows.
• Collaborating with stakeholders across various teams.

Skills

Salesforce

Tableau

Analytical skills

Problem-solving

Communication

Tools

Chili Piper

Gong

ZoomInfo

Outreach

LeanData

Zendesk

Job description

Senior Operations Analyst - Humi, Canada

Senior Operations Analyst - Humi, Canada

Who We Are

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.

Our DNA

• We are Mission First - everything we do is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and high autonomy
• We are AI First - committed to using AI to accelerate our mission; it's a fundamental part of our operations, innovation, and scaling
• We are Apolitical - we do not take a position on political or social topics unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set high standards and aim for excellence

This role

As our Senior Operations Analyst , you'll work with our Head of Operations, Canada , and will be instrumental in driving operational excellence across our GTM, CX, and Business operations in Canada and the UK . You'll play a key role in enabling cross-functional performance and aligning regional operations with our global strategy.

Your key focus areas will include :

• Designing and implementing scalable GTM and CX processes across Canada and the UK
• Supporting sales and CX teams with operational execution to maximize productivity and efficiency
• Leading process automation initiatives to streamline workflows and improve performance
• Driving clear, consistent reporting and dashboards for data-driven decisions

This will include :

• Implementing and optimizing GTM and CX processes aligned with global strategy
• Designing and rolling out automation across Sales, CX, and Operations
• Supporting sales and CX teams in day-to-day execution (e.g., lead routing, pipeline management, account assignments)
• Collaborating with stakeholders across Product, Operations, GTM, and CX teams
• Developing reporting frameworks with Salesforce, Tableau, etc.
• Building dashboards and reports to monitor KPIs and inform strategy
• Supporting project execution with detailed plans and tracking

Who You Are

To thrive at Humi, you'll embody The EH Way—operating with focus, agility, and impact. You should also have :

• 4+ years of experience in sales operations, business operations, consulting, or similar roles (preferably in a tech scale-up)
• Strong knowledge of Salesforce, Tableau, and sales / CX tech stacks (e.g., Chili Piper, Gong, ZoomInfo, Outreach, LeanData, Zendesk)
• Deep understanding of SaaS business models, KPIs, and revenue metrics
• Experience designing scalable processes and automating workflows
• Strong analytical and problem-solving skills, able to simplify complexity
• Effective communication and collaboration skills across all organizational levels
• Ability to thrive in a high-autonomy, fast-paced environment
• Scrum experience is a bonus

What We Offer

At Humi, we live our values and offer :

• Remote work with flexible hours
• Access to cutting-edge tools to amplify your work and knowledge
• Ownership through ESOP (employee share options)
• Benefits including a generous paternity leave policy, subsidized egg freezing, WFH office expense budget, and learning & development opportunities
• Salary Range : $100,000 - $120,000 CAD (depending on seniority)

Humi is now part of Employment Hero, which is committed to protecting your privacy. Read our Applicant Privacy Policy . We are dedicated to fostering an inclusive environment and encourage applicants of all backgrounds to apply.

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