Senior Operations Analyst

TD Bank Group; Burlington; Hybrid; CAD 82,000 - 115,000; Full time

Job summary

TD Bank Group recherche un Analyste principal, Operations, pour Burlington (Ontario, Canada). Le rôle, rattaché au Senior Manager Operations, agit comme analyste de processus transversal et fournit du support produit, manuels, playbooks et SOPs, tout en guidant des initiatives stratégiques.

Vous consoliderez les analyses pour éclairer les décisions, mettre en place des politiques et améliorer les performances opérationnelles, tout en assurant la gestion des risques et la conformité.

Qualifications

• Baccalauréat ou diplôme d’études collégiales préféré.
• 7+ années d’expérience pertinente recommandées.

Responsibilities

• Fournir une expertise technique approfondie et analyse processuelle comme ressource clé.
• Identifier, documenter et investiguer les processus/exceptions issus des transactions et des flux opérationnels.
• Convenir et coordonner avec les partenaires adéquats sur les initiatives clés.
• Concevoir et mettre en œuvre une stratégie d’assurance qualité pour les opérations TDEF et superviser les améliorations.
• Participer à l’identification, développement et mise en œuvre de produits, flux de travail et services opérationnels.

Education

Undergraduate degree/college diploma preferred

Job description

## Analyste principal, OperationsPostuler: Sur place: Burlington, Ontario: Temps plein: Publié aujourd'hui: Date de fin : 16 octobre 2026 (Il reste 10 jours pour postuler): R\\_1514419**Lieu de travail :**Burlington, Ontario, Canada**Horaire :**35**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**81 600 $/$81,600 - 115 200 $/$115,200 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**Job Description Summary This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs. The role will execute on critical projects and strategic special initiatives within a defined functional area that support the TDEF Business and Operations. This may require broader cross-functional partnership with various stakeholders within TD Equipment Finance and the Business Bank. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives. **Customer:**· Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function· Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery, this would include Operations Manuals/ Playbooks and SOPs· Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives· Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met· Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies· Develop and execute on a QA strategy for all segments of TDEF business operations including funding & portfolio services.· Develop SME within TDEF business including TDEF book of record and process.**Shareholder:**· Prioritize and manage own workload to meet SLA requirements for service and productivity· Adhere to enterprise frameworks or methodologies that relate to activities for our business area· Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities· Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices· Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite**Employee/Team:**· Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest· Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function· Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities· Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships· Contribute to a fair, positive and equitable environment that supports a diverse workforce· Act as a brand ambassador for the function and the bank, both internally and/or externally**Breadth & Depth**· Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across the function· Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact· Researches and investigates a range of operational/ reporting / process issues· Recommends and implements solutions within own area of responsibility· Represents the group as the lead or subject matter expert on project initiatives and/or at meetings across the organization· Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests· Ability to support multiple functions within the broader businesses**Experience and/or Education**· Undergraduate degree/ college diploma preferred and/or· 7+ year relevant experience