Senior Officer, Academic Development and Operations (InfoService)

University of Ottawa; Ottawa; On-site; CAD 68,000 - 86,000; Full time

Job summary

University of Ottawa is recruiting for two positions in the Student Affairs division on the Main Campus. The roles serve as the first point of contact for students, handling requests and delivering high-quality client service within Academic Administration.

Responsibilities include evaluating admissions-related requests, guiding course selections, supporting retention and graduation processes, and coordinating with various services to ensure student success.

Responsibilities

• Serve as a first point of contact for students by receiving, acknowledging and responding to various requests while delivering above-average client service.
• Evaluate requests, make recommendations, approve certain requests and provide timely follow-ups with students, colleagues and other faculties.
• Attend graduation ceremonies and events to promote the University of Ottawa and the Faculty's services.
• Assess student needs by analyzing, identifying and translating needs to determine which policies and procedures apply.
• Plan interventions by providing a diagnosis and recommendations to address student issues.
• Execute interventions by sharing information to inform the approach for each intervention.
• Follow-ups for student files to meet administrative and academic timelines.
• Direct students to the appropriate services to ensure they receive proper support for their studies.
• Admissions: analyze files with conditional acceptance/equivalences so the Academic Development and Student Retention Specialist can follow up.
• Modification to program of study: act on student requests for changes to their selected program of study.
• Course selection and registration: determine eligibility, approve course selection for first-year and special students, and finalize requests.
• Academic performance: evaluate files and take steps to populate relevant systems.
• Retention: identify students in difficulty and notify colleagues of potential interventions.
• Student mobility: handle requests pertaining to mobility and coordinate course selections for transitions to other programs or institutions.
• Graduation: conduct primary evaluation of files for graduation and attend graduation ceremonies as an ambassador.

Job description

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): N/A

Job Family: Academic Administration

# of Open Positions: 2

Faculty/Service - Department: Student Affairs, InfoService, Customer Service I, Registrar Services

Campus: Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/10/22

Applications must be received BEFORE (YYYY/MM/DD): 2026/11/02

Hours per week: 35

Salary Grade: SSUO Grade 08

Salary Range: $68,149.00 - $86,083.00

About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Position Purpose:

Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty's services.

In this role, your responsibilities will include:

• Assess student needs: Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.
• Plan interventions: Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
• Execute interventions: Assist to the implementation process by providing relevant information to inform the approach for each intervention.
• Follow-ups: Perform follow-ups for student files to facilitate meeting administrative and academic timelines.
• Direct students to the appropriate authority: Redirect students to the appropriate services to ensure they receive proper support to help them pursue their studies.
• Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.
• Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.
• Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.
• Academic performance: Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems.
• Retention: Identify students in difficulty and students who might potentially experience academic difficulties by analyzing academic performance and other relevant data (ex. absenteeism rates). Share information with colleagues to alert them of potential student intervention opportunities.
• Student mobility: Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.). Determine the students' eligibility and coordinate the course selection to facilitate the transition to other programs and/or institutions.
• Graduation: Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation. Attend the graduation ceremony as an ambassador of the University.
• Other programs and associations: Determine the students' eligibility for programs and services. Closely collaborate with other associations, such as COOP and Immersion to ensure the quality and relevance