Senior Officer, Academic Administration

University of Ottawa; Ottawa; On-site; CAD 68,000 - 86,000; Full time

Job summary

University of Ottawa invites applications for a 24-month position in Academic Administration within the Faculty of Health Sciences, reporting to the Supervisor, Academic Services of Graduate Studies. The role is the first point of contact for students, handling requests and ensuring high-quality service to attract and retain students across programs.

This temporary assignment replaces a regular position and emphasizes student support, course registrations, graduations, and outreach at events,

Qualifications

• Knowledge of administration normally acquired through postsecondary education and several years of experience in a similar role.
• Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels.
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods.
• Experience researching and analyzing data as well as creating administrative and statistical reports.
• Experience in problem solving and decision-making.
• Experience providing client service.
• Experience implementing strategies and activity plans for students.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
• Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment.
• Organizational and analytical skills, excellent judgment and attention to detail.
• Listening skills and strong work ethics.
• Bilingual - French and English (spoken and written).

Responsibilities

• Admissions: Analyze student files with conditional acceptance and/or equivalences and monitor deadlines.
• Course selection and registration: assist first-year and special students with eligibility and approvals.
• Graduation: perform primary file evaluations and attend ceremonies as an ambassador.
• Recruitment activities: promote the University and its programs at fairs and events.

Skills

Administration

Data analysis

Client service

Microsoft Office

Bilingual - French and English

Organization

Attention to detail

Listening skills

Education

Postsecondary education

Experience in academic administration

Tools

Microsoft Office Suite

Job description

Posting Reason: Replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): 24

Job Family: Academic Administration

# of Open Positions: 1

Faculty/Service - Department: Academic Services, Graduate Studies

Campus: Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/10/05

Applications must be received BEFORE (YYYY/MM/DD): 2026/10/15

Hours per week: 35

Salary Grade: SSUO Grade 08

Salary Range: $68 149,00 - $86 083,00

Make your mark with the Faculty of Health Sciences!

Health matters to everyone and we are committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality health services.

Our success lies in our students and our people. Join us and every day you will have the opportunity to make a meaningful impact as we grow together and make a great faculty even better.

Position purpose:

Reporting to the Supervisor, Academic Services of Graduate Studies of the Faculty of Health Sciences, serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providing follow-ups with students, colleagues and other faculties. As an ambassador for the University and the Faculty, attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty's services.

Note: This is a temporary assignment or contract until November 30, 2028 to replace an employee on temporary assignment.

Responsibilities:

• Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students. Monitor these files to ensure that administrative and academic deadlines are respected.
• Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration. Determine the eligibility of the request. Based on eligibility, approve course selection for first year students and special students and perform the necessary steps to finalize requests.
• Graduation: Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation. Attend the graduation ceremony as an ambassador of the University.
• Recruitment activities: As an ambassador for the University, promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events.

What you will bring:

• Knowledge of administration normally acquired through postsecondary education and several years of experience in a similar role.
• Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels.
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods.
• Experience researching and analyzing data as well as creating administrative and statistical reports.
• Experience in problem solving and decision-making.
• Experience providing client service.
• Experience implementing strategies and activity plans for students.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet.
• Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment.
• Organizational and analytical skills, excellent judgment and attention to detail.
• Listening skills and strong work ethics.
• Bilingual - French and English (spoken and written).

Bilingualism : French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet