Senior Nurse Case Manager – Rare Disease

Jobgether SRL; Canada; Remote; CAD 76,000 - 119,000; Full time

Benefits offered by this job

Salary CAD range

Medical, dental, and vision coverage

Remote work across Canada

Training and professional development

Parental and caregiver leave

Job summary

Jobgether SRL is partnering with a top healthcare provider in Canada to recruit a Senior Nurse Case Manager for rare diseases. The role focuses on coordinating care, ensuring access to therapies, and supporting patients and clinicians across Canada.

The ideal candidate will be bilingual in French and English, have at least five years of nursing and case-management experience, and excel in communication and problem-solving while working independently in a remote setting.

Qualifications

• Bilingual English and French is mandatory.
• Bachelor’s degree in nursing or RN diploma required; advanced degree preferred.
• Minimum 5 years of nursing experience in healthcare or case management.
• Experience with third-party reimbursement and managed care is an asset.
• Strong communication, organizational, and problem‑solving skills.

Responsibilities

• Provide clinical support and education to patients and providers about diseases, therapies, and access services.
• Deliver inbound and outbound calls for patient follow-up, adherence, and case management.
• Apply case-management protocols covering monitoring, data collection, and adverse event reporting.
• Coordinate documentation to secure prescription drug coverage through various funding programs.
• Collaborate with insurers, physicians, pharmacies, and hospitals to identify reimbursement solutions.

Skills

Bilingual French/English

Case management

Communication skills

Negotiation

Leadership

Analytical thinking

Education

Bachelor’s degree in nursing

RN diploma

Tools

Microsoft Outlook

Word

Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Nurse Case Manager - Rare Disease based in Canada.

This role offers an opportunity to make a meaningful impact on patients navigating complex rare disease treatments and support services. You will manage patient cases across an assigned geography while partnering with physicians, hospitals, clinics, insurers, pharmacies, and other healthcare stakeholders. Your work will help coordinate reimbursement, medication access, clinical monitoring, adherence, and resolution of treatment-related challenges. You will combine clinical expertise with strong communication and case-management skills to support both patients and healthcare professionals. The position also involves contributing to disease-management programs, training, and continuous improvement initiatives. It is well suited to an experienced bilingual nursing professional who is compassionate, organized, and comfortable working independently.

Responsibilities

• Provide clinical support and education to patients and healthcare providers regarding diseases, therapies, treatment management, and available support services.
• Deliver inbound and outbound telephone support, including patient follow-up, maintenance, adherence, and other case-management calls.
• Apply established case-management protocols covering clinical monitoring, data collection, patient follow-up, compliance, therapy interruptions or discontinuation, and adverse event reporting.
• Coordinate the documentation and activities required to secure prescription drug coverage through private, public, and federal funding programs.
• Work with insurers, physician offices, healthcare professionals, pharmacies, and agencies to identify reimbursement solutions, coordinate medication delivery, and resolve access-related issues.
• Maintain accurate patient and case information, manage databases, and complete ongoing file and data audits.
• Communicate clearly with managers, team members, and relevant stakeholders regarding patient cases and case-management activities.
• Attend patient meetings, conferences, and specialized therapy training while developing relationships with patient associations, advocacy organizations, and pharmaceutical partners.
• Collaborate with program colleagues to develop and implement disease-management initiatives, patient materials, compliance parameters, needs assessments, and protocols.
• Support the onboarding and development of new Nurse Case Managers through activities such as shadowing and call monitoring.

Requirements

• Fluency in both French and English is mandatory.
• Bachelor’s degree in nursing or a Registered Nurse diploma; an advanced degree or relevant practice-management experience is preferred.
• At least 5 years of nursing experience.
• Experience in healthcare and case management within a medical or hospital practice, insurance environment, or biopharmaceutical setting.
• Experience with third-party reimbursement, pharmaceutical sales, managed care, clinical support, or a related field is an asset.
• Ability to understand complex medical information and communicate it clearly and appropriately to patients and healthcare professionals.
• Strong patient focus, customer-service orientation, telephone etiquette, and written and verbal communication skills.
• Demonstrated ability to work independently, prioritize competing deadlines, multitask, and perform effectively under pressure.
• Strong negotiation, interpersonal, leadership, analytical, mathematical, business, and financial skills.
• Excellent attention to detail, organization, and problem‑solving abilities.
• Proficiency with Microsoft Outlook, Word, and Excel, along with strong internet research and general computer skills.

Benefits

• Salary: CAD $76,200-$119,460.
• Fulltime employment.
• Medical, dental, and vision coverage.
• Comprehensive wellness resources supporting physical, emotional, financial, and social wellbeing.
• Family support programs that may include backup dependent care, adoption assistance, infertility coverage, and family‑building support.
• Behavioral health resources.
• Paid parental leave and paid caregiver leave.
• Training and professional development opportunities.
• Mentorship programs and opportunities for continued learning.
• Employee resource groups and volunteer activities.
• Remote work across eligible Canadian provinces, including Ontario, British Columbia, Alberta, Manitoba, and New Brunswick, as listed in the source posting.