Senior NG911 Deployment & Escalation Lead

Versaterm

Saint-Georges

On-site

CAD 110,000 - 160,000

Full time

14 days+

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Job summary

Versaterm is seeking a Technical Lead NG911 – Deployment & Escalation in Canada to drive advanced technical efforts for NG911 deployments and critical escalations. You will oversee Level 2/3 resources, validate architectures, and coordinate deployments with AVAYA and other partners.

Candidates bring 8–12 years in VoIP or mission-critical environments, strong Linux skills, and a track record delivering complex customer deployments. Security clearances and bilingual English/French are a plus.

Qualifications

8–12 years of relevant VoIP or mission-critical telephony experience.
Proven track record delivering complex client deployments.
Experience leading or managing specialized technical teams.
Experience with AVAYA platforms or integrations is a strong asset.
Strong Linux and command-line proficiency.

Responsibilities

Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
Plan, prioritize, and assign technical work across NG911 and non-911 projects.
Support skills development, coaching, and continuous improvement of technical staff.
Participate in performance evaluations and contribute to team stability and operational excellence.
Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.