Senior Network & Infrastructure Projects Lead

Myticas Consulting; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Myticas Consulting, an Ottawa-based MSP, seeks a Level 2/3 Network Administrator & Projects Specialist to join the Professional Services team. This role blends hands-on infrastructure work with project ownership and client communication, guiding initiatives from scoping to handoff and supporting broader initiatives across the Practice.

You will work on zero-trust initiatives, data centre migrations, modernization, and Microsoft 365/Azure deployments while mentoring junior staff and ensuring

Qualifications

• Strong hands-on Level 2/3 infrastructure and network administration experience.
• Proven experience delivering infrastructure projects from beginning to end.
• Strong knowledge of networking, firewalls, servers, virtualization, backup / DR and Microsoft infrastructure.
• Ability to move comfortably between technical architecture, project planning and hands-on implementation.
• Experience managing project schedules, technical resources, milestones, dependencies and risks.
• Strong troubleshooting and root‑cause analysis skills.
• Excellent written and verbal communication.
• Comfortable working directly with clients, including senior executives and business leaders.
• Strong documentation skills.
• Self-motivated and technically curious, with an interest in testing and learning new technologies.

Responsibilities

• Lead the planning, design, implementation and management of client infrastructure projects.
• Own projects from initial scoping and technical design through implementation, testing, documentation and operational handoff.
• Architect secure, reliable and scalable infrastructure solutions aligned with client requirements.
• Coordinate technical resources, project schedules, dependencies, tasks and milestones.
• Identify project risks, scope changes and potential delays early and communicate them clearly to management and clients.
• Conduct regular project reviews and provide clear status updates, decisions and next steps.
• Participate directly in hands-on implementation and troubleshooting when required.
• Provide Level 2/3 technical escalation support and assist with Service Desk overflow when necessary.
• Create clear technical documentation, diagrams and post-implementation reports.
• Perform structured project handoffs to the Service Desk.
• Mentor junior and intermediate technicians on troubleshooting, architecture and technical best practices.
• Participate in scheduled after-hours cutovers, migrations and maintenance windows where required.
• Remain current on emerging infrastructure and cybersecurity technologies and proactively identify solutions that may benefit clients.

Skills

Level 2/3 infra

Client-facing comms

Project planning

Troubleshooting & RCA

Tools

Autotask

ConnectWise

N-Central

PowerShell

Job description

Myticas Consulting, an Ottawa-based MSP, seeks a Level 2/3 Network Administrator & Projects Specialist to join the Professional Services team. This role blends hands-on infrastructure work with project ownership and client communication, guiding initiatives from scoping to handoff and supporting broader initiatives across the Practice.

You will work on zero-trust initiatives, data centre migrations, modernization, and Microsoft 365/Azure deployments while mentoring junior staff and ensuring