Senior Network Analyst

Delpath; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services company in Toronto is seeking a Senior Network Analyst specializing in Unified Communications and Employee Services. This hybrid role focuses on the migration from Cisco CUCM to Cisco Webex and requires 8+ years of network experience. The ideal candidate will manage telecommunications projects, evaluate current systems, and ensure compliance with regulations. Strong problem-solving and communication skills are essential for success in this position.

Qualifications

• 8+ years of Network Analyst industry experience.
• 5+ years of experience with LAN/WAN systems.
• Expert knowledge in Unified Communication systems.

Responsibilities

• Migrate from Cisco CUCM to Cisco Webex.
• Manage purchase and support of communications infrastructure.
• Evaluate current systems for performance and security.

Skills

Network Analyst industry experience

LAN / WAN systems knowledge

Unified Communication systems proficiency

Telephony Vendor systems experience

Job description

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Senior Network Analyst – Unified Communications & Employee Services

Location Address : Hybrid (2x onsite / week) – Downtown Toronto

Contract Duration : 1 year with high possibility of extension

Scheduled Hours : Monday to Friday, 8 : 30am-5pm (expected to work after hours on some days as this is a migration project)

Business Group : Employee Access & Collaboration Technology

The team focuses on telecommunication services for Canada and U.S.

The Employee Access & Collaboration technology is looking for a Network Analyst who will contribute to the overall success of the bank in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Responsibilities :

• Contractor will help migrate from Cisco CUCM to Cisco Webex decommissioning the CUCM
• Helping with porting phone number, removing un-used numbers, and updating the SIP address.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manages the purchase, installation, and support of unified communications infrastructure equipment and applications.
• Responsible for evaluating current systems for capacity, performance, currency and security.
• Manages multiple tasks concurrently. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance. Provides second and third level support.
• Plans large scale systems projects through vendor comparison and cost studies. These projects could require the individual to travel both to both domestic, US and international locations.

Must-Have skills :

1. 8+ years of Network Analyst industry experience

2. 5+ years of hands-on experience and expert knowledge of LAN / WAN systems, networks and applications.

3. 8+ years of experience with Unified Communication systems i.e. Oracle, Cisco required

4. 5+ years of experience with Telephony Vendor systems and processes

Nice-To-Have Skills :

• Previous experience working within the Banking / Financial Industry
• Expert Knowledge of Regulatory bodies (internal and external) and Vendor contracts

Soft Skills :

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological / market influences.
• Ability to work as part of a team, as well as work independently or with minimal direction.
• strong ability to organize and manage different tasks at once

Best vs. Average Candidate :

• Voice communications analyst that has experience with telephony systems.
• A candidate who is self-sufficient and can provide great customer service experience – they will be working closely with users and managers.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Information Technology & Services and Banking

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