Senior .Net Developer

Virtusa; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

A technology services firm in Toronto is seeking a Senior .Net Developer to provide technical support and troubleshoot applications built on OpenText and Adobe platforms. The ideal candidate will have over 8 years of experience and strong knowledge in CMS, DMS, and various web technologies. This role includes collaboration with different teams and responsibilities for application performance and updates.

Qualifications

• Provide second-level technical support for applications built on OpenText and Adobe platforms.
• Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
• Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.

Responsibilities

• Maintain and update application configurations, workflows, and integrations as needed.
• Develop and execute test plans to validate application functionality and performance.
• Document incident reports, troubleshooting steps, and solutions for future reference.

Skills

Technical support

Application performance monitoring

Troubleshooting

CMS/DMS knowledge

OpenText platform experience

HTML/CSS/JavaScript/XML familiarity

Education

8 years of relevant experience

Tools

OpenText Exstream

OpenText Documentum

Adobe Experience Manager

Job description

Senior .Net Developer - CREQ195107 Description Key Responsibilities

• Provide second-level technical support for applications built on OpenText and Adobe platforms.
• Monitor application performance and troubleshoot issues related to functionality, performance, and integration.
• Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
• Perform root cause analysis for recurring problems and implement preventive measures.
• Maintain and update application configurations, workflows, and integrations as needed.
• Develop and execute test plans to validate application functionality and performance.
• Document incident reports, troubleshooting steps, and solutions for future reference.
• Provide technical guidance and support to junior support team members.
• Ensure compliance with company policies and procedures, including change management and incident management processes.
• Participate in on-call rotation to provide 24-7 support for critical systems.
• Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
• Experience with OpenText products such as Content Server, Documentum, and Media Management.
• Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills :
• Experience with other enterprise software platforms and tools.
• Knowledge of ITIL framework and incident management processes.
• Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
• Previous experience in a regulated industry such as healthcare, finance, or government. Primary Location Toronto, Ontario, Canada Job Type Experienced Primary Skills OpenText Exstream, OpenText Workflows, OpenText Documentum, ITIL Years of Experience 8 Qualification

Provide second-level technical support for applications built on OpenText and Adobe platforms.

Monitor application performance and troubleshoot issues related to functionality, performance, and integration.

Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.

Perform root cause analysis for recurring problems and implement preventive measures.

Maintain and update application configurations, workflows, and integrations as needed.

Develop and execute test plans to validate application functionality and performance.

Document incident reports, troubleshooting steps, and solutions for future reference.

Provide technical guidance and support to junior support team members.

Ensure compliance with company policies and procedures, including change management and incident management processes.

Participate in on-call rotation to provide 24-7 support for critical systems.

Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).

Experience with OpenText products such as Content Server, Documentum, and Media Management.

Familiarity with Adobe Experience Manager (AEM) and related Adobe products. Preferred Skills :

Experience with other enterprise software platforms and tools.

Knowledge of ITIL framework and incident management processes.

Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.

Previous experience in a regulated industry such as healthcare, finance, or government.

Travel No