Senior MOA – Mid-Main Community Health Centre

Vancouver Division; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A community health clinic in Metro Vancouver is seeking a Senior Medical Office Assistant to enhance client experience and optimize clinic operations. A successful candidate will leverage strong communication skills, a tech-savvy approach, and organizational prowess to support both clients and healthcare providers in a dynamic team environment. This role is essential in ensuring smooth clinic functionality and fostering a welcoming atmosphere for patients.

Benefits

Vacation Pay

Extended medical / dental

RRSP contribution

Supportive team environment

Professional development opportunities

Qualifications

• Previous experience in healthcare administration, primary care, or community health.
• Strong interpersonal and communication skills—you build relationships effortlessly.
• Tech-savvy—comfortable with EMR systems (particularly OSCAR) and scheduling tools.

Responsibilities

• Be the welcoming face and voice of Mid-Main—ensuring every client interaction is warm.
• Manage and optimize provider schedules to keep the clinic running smoothly.
• Maintain accurate electronic medical records (EMR), scheduling, and documentation.

Skills

Strong interpersonal and communication skills

Tech-savvy

High level of organization

Attention to detail

Problem-solving

Education

Previous experience in healthcare administration

Experience with EMR systems (OSC used)

Job description

Senior MOA – Mid-Main Community Health Centre

Senior MOA – Mid-Main Community Health Centre

Senior MOA – Mid-Main Community Health Centre

Forget what you think you know about administrative roles in healthcare –this is not your average Medical Office Assistant position. At Mid-Main Community Health Centre, we believe a Senior MOA is the glue that holds our interprofessional primary care team together. This role blends administrative expertise, creative problem-solving, and next-level relationship-building skills to create a seamless and supportive experience for clients and providers alike.

We’re looking for someone who thrives in a fast-paced environment, loves finding solutions, and understands that a well-run clinic means better care for everyone. If you have an eye for detail, a heart for service, and the ability to make even the busiest days feel effortless—let’s talk.

About Mid-Main Community Health Centre

We’re a non-profit, team-based primary care clinic dedicating to helping clients maintain and improve their health. Our integrated services including a medical clinic, dental care, pharmacy and parent support program, ensure that people get the care they need, all under one roof. At Mid-Main, we believe that healthy people make healthy communities.

The Opportunity

We’re looking for a vibrant and dynamic person to join our team as a Senior MOA. The Senior MOA is a vital member of the interprofessional healthcare team, serving as the first point of contact for clients and ensuring seamless clinic operations. This role goes beyond traditional administrative tasks, its about :

• Creating a welcoming and inclusive environment
• Optimizing scheduling and workflow efficiency
• Strengthening communication between clients, providers, and the broader care team.

This MOA will play a key role in enhancing the client experience, supporting team collaboration, and contributing to the overall effectiveness of the clinic.

Key responsibilities :

Client Experience & Engagement :

Be the welcoming face and voice of Mid-Main—ensuring every client interaction is warm, respectful, and person-centered.

Support clients in navigating healthcare services, coordinating appointments, referrals, and follow-ups.

Track and coordinate chronic disease management follow-ups, preventative screenings, and ongoing care plans to ensure clients stay on top of their health needs.

Proactively identify and remove barriers to care, connecting clients with the right supports.

Foster clear communication between clients and providers, ensuring timely follow-ups and seamless coordination.

Clinic Operations & Team Coordination

Manage and optimize provider schedules to keep the clinic running smoothly.

Act as the key link between clinical and administrative teams, facilitating smooth communication and problem-solving.

Onboard new team members and integrate them into clinic workflows.

Participate in team huddles and quality improvement initiatives to enhance efficiency and patient care.

Administrative & Technical Expertise

Maintain accurate electronic medical records (EMR), scheduling, and documentation with high attention to detail.

Support chronic disease management tracking by ensuring follow-ups, recalls and preventative screens (e.g., diabetes care, hypertension monitoring, cancer screenings) are completed and documented.

Process referrals, medical documents, and billing with efficiency and accuracy.

Support clinic safety, infection control and wellness efforts.

Monitor client outcomes and clinic workflows to identify opportunities for improvement, streamline processes, and enhance care delivery.

Contribute to a culture of continuous learning and improvement by bringing forward insights, participating in team discussions, and supporting quality improvement initiatives.

What You Bring to the Table :

Previous experience in healthcare administration, primary care, or community health.

Strong interpersonal and communication skills—you build relationships effortlessly.

Tech-savvy—comfortable with EMR systems (particularly OSCAR) and scheduling tools (an asset).

Ability to work in a fast-paced team environment.

A problem-solver with the ability to think on your feet and adapt in a dynamic clinic setting.

High level of organization, attention to detail, and professionalism.

Passion for equity, diversity, and culturally safe care.

If you’re ready to take your administrative and client service skills to the next level and make a real difference in healthcare, we’d love to hear from you!

This is a permanent full-time position. The oncoming MOA will be joining a team of 4 MOAs (mix of FT / PT) led by a clinic manager.

The following skills are required for this position :

Strong interpersonal and communication skills

Able to collaborate effectively with colleagues and doctors

Customer service focus and strong people skills

Good organizational and time management skills

Proficient computer skills and ability to troubleshoot minor IT problems

Proficient in English (both verbal and written)

Experience in healthcare administration is a key asset for this position, along with :

Past EMR experience

Knowledge of MSP billing

Proficient computer skills and ability to troubleshoot minor IT problems

Practice Information

Practice Name

Mid-Main Community Health Centre

Family Practice

Community

PCN 5 : Midtown

Oscar

Mid-Main Community Health Centre is more than just a healthcare clinic—we’re a vibrant, community-governed, non-profit organization committed to delivering high-quality, team-based primary care. Located in a brand new facility in Mount Pleasant, we serve a diverse patient population and provide a wide range of integrated services, including :

Full-scope family medicine

Pharmacy support

A parent support program for families with children (ages 0-3)

Our primary care team includes 7 Family Physicians, 2 Nurse Practitioners, 2 Registered Nurses, 4 Medical Office Assistants, a Clinic Manager, and 2 on-site clinical pharmacists, all working together to provide comprehensive patient-centered care. The clinic has 8 exam rooms.

Why Join Mid-Main?

We offer an exceptional practice environment where you can focus on patient care while maintaining a sustainable work-life balance. Here’s what sets us apart :

A Supportive, Team-Based Culture – Work alongside experienced clinicians and a skilled interprofessional team in a collaborative and inclusive setting.

Diverse & Engaging Patient Population – Engage with a broad range of patients across all age groups and health conditions, including youth, mental health, addictions, refugees, and frail elderly patients.

Work-Life Balance – Reasonable patient loads and a supportive administrative team to reduce paperwork burdens.

Competitive Compensation – Physicians are currently on the Longitudinal Family Practice Payment Model. Split is competitive and negotiable based on working hours. Inquire about signing bonus for long-term commitments.

User-Friendly Technology & Information Systems – We use Oscar OSP with Cortico online booking to streamline administrative tasks. Our clinic supports the use of AI scribe technology and other tools to optimize workflow.

Innovation & Quality Improvement – We encourage new ideas to improve patient care and team workflows—and we’ll support you in bringing your initiatives to life.

Interested? Let’s Connect!

We’d love to chat with you about how Mid-Main can support your practice goals and professional growth. Whether you’re early in your career or looking for a meaningful change, we offer an excellent opportunity to thrive in a collaborative, innovative, and community-focused environment.

Parking / Bike / Transit information :

Easily accessible by transit

Pay parking is available

Hours :

Mon / Thu / Fri : 8am-5pm

Tue 8am-8pm

Wed 8am-6pm

Additional Information

Why Join Mid-Main?

Be part of a forward-thinking, team-based model of care

Make a real impact in people’s lives every day

Opportunities for professional development and growth

Work with a supportive, collaborative team in an established non-profit

Job Perks Provided :

Vacation Pay

Extended medical / dental

RRSP contribution

Practice Address

Application Form

Please send us a message using the Application form below and we will contact you within 1-2 business days.

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