SENIOR MESSAGING SUPPORT SPECIALIST (remote)

Systematix group; Regina; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Messaging Support Specialist to enhance enterprise collaboration services. This remote role focuses on optimizing Microsoft 365 messaging tools and SharePoint environments while providing exceptional support to users. The ideal candidate will have deep expertise in Microsoft messaging platforms and a strong background in SharePoint development. Join a diverse and inclusive team committed to delivering high-quality consulting solutions across Canada. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you!

Qualifications

• Hands-on experience with Microsoft messaging platforms and end-user support.
• Proficiency in SharePoint development and administration.

Responsibilities

• Provide administration and support for Microsoft Exchange Online and related tools.
• Develop user guides and deliver training for end users.

Skills

Microsoft Exchange Online

SharePoint

OneDrive

PowerShell

SDLC

Tools

Microsoft 365

Power Automate

SharePoint Framework (SPFx)

Job description

SENIOR MESSAGING SUPPORT SPECIALIST (remote)

Systematix is seeking a SENIOR MESSAGING SUPPORT SPECIALIST to join our team in support of SaskPower’s enterprise collaboration and communication services. This role is focused on maintaining and optimizing Microsoft 365 messaging tools, Exchange Online, and related SharePoint environments, while providing exceptional support to end users and technical teams.
This is a hands-on technical role requiring deep experience in Microsoft messaging platforms, end-user support, and documentation within a regulated, enterprise-level IT environment.

LOCATION & WORK HOURS:
• Services to be performed remotely
• Work Hours 8:00 AM – 5:00 PM (Saskatchewan Time), with the possibility of occasional after-hours support as required.

PROJECT DESCRIPTION – KEY DELIVERABLES

1. Custom Web Parts, Workflows, and Forms
   Design and develop custom SharePoint components to enhance site functionality and improve user experience.
2. Site and Application Maintenance
   Maintain and update existing SharePoint sites and applications to ensure alignment with evolving business requirements.
3. Technical Support and Troubleshooting
   Provide end-to-end support for SharePoint-related issues, ensuring timely resolution and minimal disruption to users.
4. User Training and Documentation
   Develop user guides and technical documentation; deliver training and onboarding sessions for end users and support team.

KEY RESPONSIBILITIES

• Messaging System Support: Provide administration, monitoring, and technical support for Microsoft Exchange Online, Outlook, Teams, and related M365 messaging platforms.
• SharePoint Site Management: Assist in the design, development, and maintenance of SharePoint team sites, communication sites, and workflows to support business units. Resolve messaging-related incidents and service requests, troubleshoot email delivery issues, mailbox access/configuration, permissions, and sync problems.
• User Training & Documentation: Develop technical documentation, how-to guides, and deliver basic training for end users and support staff on messaging tools and processes. Work closely with IT teams and business stakeholders to ensure effective use of collaboration tools and proactively recommend improvements.

MANDATORY EXPERIENCE
The successful candidate must have hands-on experience in projects and operational support involving Microsoft SharePoint, OneDrive, and Exchange Online, with a focus on development and platform configuration. Required expertise includes:

1. Proficiency in the SharePoint Platform
   Strong understanding of SharePoint’s architecture, features, and development capabilities. Experience with SharePoint Online site design, customization, permissions, and workflows. Familiarity with integration points between SharePoint, OneDrive, and Exchange Online.
2. Software Development Life Cycle (SDLC)
   Proven experience working through all phases of SDLC: requirements gathering, solution design, development, testing, deployment, and post-launch support. Ability to work with both technical teams and business stakeholders to translate requirements into effective solutions.
3. Development Experience
   Background in front-end and back-end development within the Microsoft ecosystem. Experience with PowerShell, SharePoint Framework (SPFx), Power Automate, or related M365 development tools is preferred.

ABOUT THE ROLE:
This is a two-year contract position with the possibility of extension, starting May 1, 2025. The role is remote, aligned to Regina, Saskatchewan business hours, with a standard schedule of Monday to Friday, 8:00 AM to 5:00 PM (CST).

APPLY NOW:
If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment opportunity to them.

ABOUT SYSTEMATIX:
Systematix is one of Canada’s largest privately owned National Consulting and Resourcing firms. With offices across Canada, we provide the highest calibre consulting solutions to a diverse client base that includes all levels of Government and all private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we do not just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, Indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.

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