Senior Merchant Risk Investigator

Payfirma Corporation; Toronto; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Flexible work environment

Team events & culture

Career development & training

Work-life balance

Job summary

KORT Payments is hiring a Risk Investigator II in Toronto to perform complex merchant investigations and time‑sensitive operational risk work across the U.S. merchant portfolio. You will partner with Credit, Compliance/AML, Operations, and external stakeholders to translate findings into actionable remediation and escalation plans.

You will monitor activity, conduct EDD, and communicate clearly with merchants while keeping detailed case notes and supporting urgent decisions for Risk leadership.

Qualifications

• Bachelor’s degree or equivalent experience in finance, risk, compliance, or a related field.
• 4+ years of experience in merchant risk investigations, transaction monitoring, payments fraud, or related risk roles.
• Experience assessing high‑risk and card‑not‑present merchant models and identifying risk indicators.
• Experience with risk‑based EDD, KYB/KYC reviews, and documentation of unusual activity.

Responsibilities

• Monitor transaction activity, portfolio alerts, and risk reporting to detect fraud or changes.
• Conduct complex merchant and partner investigations using multiple data sources.
• Perform risk‑based EDD and targeted merchant reviews when ownership or activity changes.
• Investigate payment‑network and sponsor‑bank matters; organize evidence and deadlines.

Skills

Merchant risk investigations

Transaction monitoring

Payments fraud

Enhanced due diligence

Risk management

Communication

Education

Bachelor’s degree or equivalent

Job description

KORT Payments is hiring a Risk Investigator II in Toronto to perform complex merchant investigations and time‑sensitive operational risk work across the U.S. merchant portfolio. You will partner with Credit, Compliance/AML, Operations, and external stakeholders to translate findings into actionable remediation and escalation plans.

You will monitor activity, conduct EDD, and communicate clearly with merchants while keeping detailed case notes and supporting urgent decisions for Risk leadership.