Senior Membership Services Representative

Shaw Festival Theatre; Niagara-on-the-Lake; On-site; CAD 40,000 - 43,000; Full time

Job summary

Join a leading theatre company as a Senior Membership Services Representative, driving revenue through donor engagement and service excellence. This role requires effective communication and a passion for the arts, supporting the Shaw Festival's vision of inclusion and community engagement.

Benefits

Benefits package after probation

Qualifications

• Depth of knowledge about The Shaw Festival and a genuine interest in the arts.
• Ability to solicit donations through various communication channels.

Responsibilities

• Solicit charitable donations via phone, email, and in-person.
• Maintain exceptional customer service standards as a representative of The Shaw Festival.

Skills

Communication Skills

Customer Service

Understanding of Arts and Philanthropy

Tools

Tessitura

Job description

Senior Membership Services Representative

Position : Senior Membership Services Representative Department : Development

Salary Range : $40,000 – $43,000

As we continue to rebound from the pandemic, it is abundantly clear to us that we face a choice : we can survive through these challenging times, or we can seek to thrive and seize opportunities, now more than ever. To that end, we have crafted an ambitious vision for our future. Inspired by the genius of George Bernard Shaw, we use theatre to provoke curiosity, creativity and connection. True to this purpose, we will make the excellence of our art the focus of a new movement for real human encounters.

Summary

Reporting to the Membership Manager : The Senior Membership Services Representative role is to generate revenue by communicating our Case for Support of The Shaw’s Membership fundraising appeals for renewal of donor memberships, returning lapsed members and acquiring new donors. As the Senior Membership Services Rep, this position will also oversee some weeknight and weekend membership tasks, acting as a point of contact for Membership needs when the Managers are not available.

What will make a candidate successful in this Role?

The successful candidate will be a good communicator focused on donor-centric conversations. What will make them successful in this role is a depth of knowledge about The Shaw Festival along with a general interest and caring in other people and strengthening the arts through philanthropy.

Summary of Responsibilities & Qualifications

• Solicit charitable donations in support of The Shaw via outbound phone calling; electronic communication; in person communication, by renewing and upgrading existing Members, renewing lapsed Members, acquiring new Members, and soliciting other special appeals to obtain contributions as required;
• Maintain exceptional customer service standards as a representative of the Shaw Festival by exhibiting strong communication skills, patience, professionalism and a genuine interest in our Members and Patron’s passion for The Shaw and the arts;
• The individual has a significant understanding of the arts and arts-based philanthropy, along with a passion for theatre and support of the artists and artsworkers;
• Being prepared to share deep knowledge about the Shaw Festival, playbill, and plays to help build rapport and advance relationships between The Shaw and patrons and Members;
• Achieve weekly metric targets in support of Membership’s fundraising and personal goals;
• Knowledge of Tessitura – tracking of contacts; coordinating appropriate and timely follow up actions; document feedback; ability to read and research account to understand patron’s depth of connection to The Shaw and their potential; and process donations. Training provided;
• Maintenance and updates of patron Portfolio and Member accounts.

In addition, the Membership Services Senior Representative will maintain responsibilities including :

• Act as the primary point of contact for Membership services on weekdays, some evenings and weekends, including problem solving for our donors;
• Be a resource for Audience Services and Box Office regarding Membership issues and needs;
• Lead and assist as needed in Membership events including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals.

After successfully completing a 3-months probationary period, benefits packages are available for both full-time and part-time employees.

Please Note : All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five days prior to start date.

Please submit your cover letter and resume by email prior to 5pm, August 14, 2024 to :

We thank all applicants in advance for their interest in the position, however, only those selected for an interview will be contacted.

Thank you for your interest in the Shaw Festival

Discover more about working at the Shaw Festival by visiting our Welcome Website at welcome.shawfest.com

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.

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