Senior Marketing & Communications Advisor

Condominium Authority of Ontario; Toronto; Hybrid; CAD 73,000 - 93,000; Full time

Benefits offered by this job

Discretionary performance-based awards

100% employer-paid medical, dental, &

RRSP/TFSA employer match

Hybrid work model (two remote days)

Vacation, personal, and sick days

Professional development

Job summary

The Condominium Authority of Ontario (CAO) is a digital-first public-interest organization serving Ontario's condo sector. This role focuses on creating impactful content across web, blogs, social media, speeches, and reports, reporting to the Director of Communications.

It offers a hybrid work model with two remote days and three in-office days in Toronto. Ideal applicants have 5+ years in communications and writing, strong editing skills, and the ability to explain technical information in

Qualifications

• University degree or diploma in a related field or an equivalent combination of education and experience
• Minimum 5 years working in Communications, Journalism or Public Relations
• Minimum 5 years writing experience
• Creative, detail‑oriented writer with excellent project management skills and a passion for research and storytelling
• Exceptional editing and writing skills
• Comfort working within a style guide
• Demonstrated time management skills
• Ability to work individually as well as part of a team
• Ability to prioritize and manage conflicting demands
• Proven ability to collaborate effectively to drive performance and results
• Bilingual (English/French) an asset

Responsibilities

• Develop and coordinate a range of print and digital communications, such as e-blasts, news releases, media responses, pitched articles, speeches, key messages, presentations, and internal communications
• Provide internal communications support to the CEO and Executive Leadership Team
• Supports marketing activities by working with external vendors
• Supports ad-hoc stakeholder relations and government relations activities
• Ensure all communications products are error‑free, adhere to style guidelines, and align with CAO priorities
• Simplify technical information into engaging, accessible, and easy‑to‑understand content
• Collaborate with colleagues to generate fresh, creative content ideas tailored to the target audience
• Analyze data to enhance reader engagement and retention
• Conduct quality control reviews of web content to ensure alignment with corporate communications goals
• Manage projects across multiple channels and audiences, ensuring timely and effective delivery
• Advocate for the use of plain language in all organizational communications
• Ensure content is posted promptly for maximum impact
• Lead the content development for the CAO’s annual Strategic Business Plan and Annual Report
• Perform other related duties as assigned

Skills

Writing

Editing

Project management

Storytelling

Time management

Team collaboration

Plain language

Research

Communication

Bilingual (English/French)

Education

University degree or diploma in a related field

Job description

Background

The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.

As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.

We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member Board of Directors provide strategic guidance and oversight of the organization.

Our Vision:

Strong and vibrant condominium communities in Ontario.

Our Mission:

Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

Corporate Values:

Innovation, trust, teamwork, value for money, integrity, fairness

Team Values:

Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.

Role Purpose

Reporting to the Director of Communications and Stakeholder Relations, this role is responsible for creating impactful content across various platforms and channels. This role contributes to web content, blogs, key messages, social media, speeches, reports, and presentations.

Key Responsibilities

• Develop and coordinate a range of print and digital communications, such as e-blasts, news releases, media responses, pitched articles, speeches, key messages, presentations, and internal communications.
• Provide internal communications support to the CEO and Executive Leadership Team.
• Supports marketing activities by working with external vendors.
• Supports ad-hoc stakeholder relations and government relations activities,
• Ensure all communications products are error‑free, adhere to style guidelines, and align with CAO priorities.
• Simplify technical information into engaging, accessible, and easy‑to‑understand content.
• Collaborate with colleagues to generate fresh, creative content ideas tailored to the target audience.
• Analyze data to enhance reader engagement and retention.
• Conduct quality control reviews of web content to ensure alignment with corporate communications goals.
• Manage projects across multiple channels and audiences, ensuring timely and effective delivery.
• Advocate for the use of plain language in all organizational communications.
• Ensure content is posted promptly for maximum impact.
• Lead the content development for the CAO’s annual Strategic Business Plan and Annual Report.
• Perform other related duties as assigned.

Qualification, Skills & Knowledge

• University degree or diploma in a related field or an equivalent combination of education and experience
• Minimum 5 years working in Communications, Journalism or Public Relations
• Minimum 5 years writing experience
• Creative, detail‑oriented writer with excellent project management skills and a passion for research and storytelling
• Exceptional editing and writing skills
• Comfort working within a style guide
• Demonstrated time management skillscontinued? Wait I need to ensure the list
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  Background

  The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.

  As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.

  We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.

  We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member Board of Directors provide strategic guidance and oversight of the organization.

  Our Vision:

  Strong and vibrant condominium communities in Ontario.

  Our Mission:

  Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

  Corporate Values:

  Innovation, trust, teamwork, value for money, integrity, fairness

  Team Values:

  Respect, trust, diversity, collaboration, leadership

  We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.

  Role Purpose

  Reporting to the Director of Communications and Stakeholder Relations, this role is responsible for creating impactful content across various platforms and channels. This role contributes to web content, blogs, key messages, social media, speeches, reports, and presentations.

  Key Responsibilities

  • Develop and coordinate a range of print and digital communications, such as e-blasts, news releases, media responses, pitched articles, speeches, key messages, presentations, and internal communications.
  • Provide internal communications support to the CEO and Executive Leadership Team.
  • Supports marketing activities by working with external vendors.
  • Supports ad-hoc stakeholder relations and government relations activities,
  • Ensure all communications products are error-free, adhere to style guidelines, and align with CAO priorities.
  • Simplify technical information into engaging, accessible, and easy-to-understand content.
  • Collaborate with colleagues to generate fresh, creative content ideas tailored to the target audience.
  • Analyze data to enhance reader engagement and retention.
  • Conduct quality control reviews of web content to ensure alignment with corporate communications goals.
  • Manage projects across multiple channels and audiences, ensuring timely and effective delivery.
  • Advocate for the use of plain language in all organizational communications.
  • Ensure content is posted promptly for maximum impact.
  • Lead the content development for the CAO’s annual Strategic Business Plan and Annual Report.
  • Perform other related duties as assigned.

  Qualification, Skills & Knowledge

  • University degree or diploma in a related field or an equivalent combination of education and experience
  • Minimum 5 years working in Communications, Journalism or Public Relations
  • Minimum 5 years writing experience
  • Creative, detail-oriented writer with excellent project management skills and a passion for research and storytelling
  • Exceptional editing and writing skills
  • Comfort working within a style guide
  • Demonstrated time management skills
  • Ability to work individually as well as part of a team
  • Ability to prioritize and manage conflicting demands
  • Proven ability to collaborate effectively to drive performance and results
  • Bilingual (English/French) an asset

  Why Join Us?

  • Base salary of CAD 73,000 - CAD 93,000
  • Eligibility for discretionary performance-based awards
  • 100% employer-paid medical, dental, and vision coverage
  • Employer-matched RRSP/TFSA contributions
  • Flexible hybrid work model (two remote days per week)
  • Vacation, personal, and sick days
  • Professional development and learning support
  • Employee gym and bike-share discounts

  November 24, 2026 4 pm

  Disclaimer

  We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.

  CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.

  CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.