Senior Manager, Donor Communications

Canadian Cancer Society; Prince George; Hybrid; CAD 82,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Canadian Cancer Society is seeking a Senior Manager, Donor Communications to lead content strategy for integrated donor campaigns and drive revenue growth across channels. You will guide storytelling, oversee e-newsletters and donor journeys, and collaborate with cross-functional teams in a hybrid, multi-city environment.

With 7–10 years in fundraising and communications, you’ll lead a team, shape messaging, and ensure alignment with CCS values.

Qualifications

• Undergraduate degree in a relevant field (Communications, Fundraising, Marketing)
• 7–10 years’ experience with a strategic focus in communications, fundraising and direct marketing
• Proven experience developing an e-newsletter for donor engagement
• Strong writing/editing for direct response channels and a 1:many audience
• Experience guiding messaging within a brand/product framework
• Bilingualism (French/English) is preferred; French required in Quebec

Responsibilities

• Lead content and communication strategy for integrated campaigns across channels
• Develop positioning statements, support statements and impact statements, and lead selection of storytellers and donors
• Advise and collaborate on the execution of creative, including briefing, edits, rewrites and original copywriting
• Develop content across media to support fundraising objectives
• Support direct response fundraising communications in digital and direct mail
• Lead donor-centric content to support 1:many stewardship and engagement communications
• Lead the development and execution of the donor newsletter within the donor stewardship experience
• Develop or refresh donor journey content to drive conversion and retention
• Manage the donor communications inventory and oversee annual reviews
• Collaborate with cross-functional content creators to integrate content into cross-platform storytelling
• Analyze performance and provide donor-centric optimization recommendations

Skills

Strategic communications

Fundraising

Direct marketing

Storytelling

Leadership

MS Office

Bilingual English/French preferred

Education

Bachelor's degree in Communications/Marketing/Fundraising

Tools

Copilot

Job description

Senior Manager, Donor Communications

Vacancies: This posting is for (1) new role. (Contract 14 – Months)

Location: Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John’s, NL | Kelowna, BC| Prince George, BC | Montreal, QC | Québec, QC

Work Model: Hybrid Work Model

Salary Band: 7 ($82,000 - $92,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

You’re a senior communications and fundraising professional who wants to help transform the future of cancer by developing and delivering 1:many and 1:1 donor communications to support revenue growth and engagement. You know what motivates donors to give, and understand how to develop and customize content, positioning and product messaging to various audiences to achieve fundraising and engagement objectives. You’ve led the development of e-newsletters that support donor cultivation and stewardship and deliver value to readers. You have leadership experience working across a variety of fundraising programs, products, segments and channels in a large not‑for‑profit, but are comfortable working hands‑on to create effective communication tactics. You’re a relationship‑builder who thrives on working in a matrix environment. The opportunity is waiting for you to bring your fundraising and communications expertise to develop outstanding content that will drive results.

What You’ll Be Doing

• Lead content and communication strategy for integrated campaigns, products, segments and channels.
• Develop positioning statements, support statements and impact statements, and lead selection of storytellers, researchers and donors, to express value propositions across all formats.
• Advise and collaborate on the execution of outstanding creative, including briefing, edits, rewrites and original copywriting.
• Develop content across a variety of media, products, channels and campaigns to support fundraising objectives.
• Support teams across the Development and Engagement function in the development of direct response fundraising communications in a variety of formats, including digital and direct mail.
• Lead the development of donor‑centric content to support 1:many stewardship and engagement communications, including reporting on impact.
• Lead the development and execution of the e-newsletter within the donor stewardship experience.
• Develop or refresh donor journey content to drive conversion and retention
• Manage the donor communications inventory and oversee the annual review and update of all turnkey 1:many communications.
• Collaborate with cross‑functional content creators to integrate content into cross‑platform storytelling.
• Contribute to the development of messaging frameworks and other tools to inform creative content strategy and guide creative expression.
• Analyze and report on the performance of key communications pieces and provide donor‑centric recommendations for optimization.
• Monitor external markets and continually assess cross‑industries’ best practices.
• Work in compliance with the provisions of The Occupational Health & Safety Act and its regulations and comply with the Canadian Cancer Society’s Health & Safety Policy.

Staff Management Responsibilities

• Lead 4 direct reports including recruitment, building capacity, engagement and retention of qualified employees to meet business priorities
• Provide support and direction in the development, alignment, and accomplishment of objectives through ongoing one‑on‑one status meetings, performance feedback, recognition, and coaching
• Champion the use of Copilot and approved technology tools within day‑to‑day operations to increase efficiency, create capacity, and improve overall quality and consistency of communications, contributing to a modernized, future‑ready team
• Ensure adherence to organizational policies including cybersecurity and in‑office attendance
• Provide a positive, friendly, appreciative, responsive and supportive work environment in alignment with and exemplifying CCS values
• Foster a high‑performance culture that leverages the unique talents and strengths of each member while encouraging their growth and development.
• Champion CCS's purpose of leading the way to a future without cancer.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

Qualifications

• Undergraduate degree in a relevant field (Communications, Fundraising, Marketing)
• A minimum of 7-10 years’ experience with a strategic focus in communications, fundraising and direct marketing
• Exceptional track record of success in conceptualizing and implementing innovative fundraising and stewardship content strategies and tactics, with focus on digitally driven programs
• Proven experience leading the development of an e‑newsletter to promote engagement
• Exceptional strength and experience in writing and editing for direct response channels and a 1:many audience
• Experience working within a brand and product framework to guide creative expression of marketing messages
• Innovative thinker with ability to identify what will engage and motivate supporters
• A consummate storyteller with strong instincts for emotional storytelling
• Strong leadership skills with a proven track record to inspire, motivate and develop team members
• Excellent sector knowledge and understanding of the Canadian not‑for‑profit landscape
• Advanced level of proficiency in MS Office
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions. For candidates based in Quebec, French is required.
• Others may apply
• For roles based in Quebec, French is required. Knowledge of another language may be required depending on job responsibilities and business needs.

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity‑deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you!
Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment‑related reports. If selected for a position at CCS the information provided will be used for the purposes of pre‑employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [e-mail] . For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI‑assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy .