Senior Marketing Cloud Technical Consultant/Developer

In this role, you will be a key contributor with deep technical expertise, providing groundbreaking Marketing Cloud solutions.

As an ideal candidate you enjoy solving deep technical problems, are a strong individual contributor, an excellent communicator and have a history of architecting and deploying complex Marketing Cloud integrated solutions.

Responsibilities

As a Marketing Cloud Senior Technical Consultant/Developer you will:

1. Design solutions to address business needs using Salesforce Marketing Cloud.
2. Design cross-platform integrations to enable best-practice architectural patterns for integrating Marketing Cloud into other business platforms (including CDP, CRM, and ecommerce platforms).
3. Design and architect custom applications, content blocks, and journey builder activities on the Marketing Cloud platform.
4. Provide in-depth technical audits of clients’ Marketing Cloud instances, including proposed solutions for identified issues.
5. Provide mentoring and guidance for best-practices in scripting, journeys, API integration and marketing automation processes.
6. Provide QA, code reviews and recommendations on solutions implemented for clients by other team members.
7. Contribute to documentation to help ensure solutions are well-maintained.
8. Design dashboards and reports to help analyze performance and discover where improvements to performance can be made.

Experience Requirements

Demonstrable experience in:

1. 4+ years of experience with Salesforce Marketing Cloud.
2. Data integration with data warehouses and data lakes for ETL integration in Marketing Cloud.
3. Creating sophisticated personalized content and journeys in Marketing Cloud.
4. Good attention to detail and superb communication skills.
5. Have current Marketing Cloud Developer Certification. Having the Marketing Cloud Consultant certification is a huge asset.
6. Demonstrated analytical and problem-solving skills.
7. A passion to become an expert in data-driven marketing automation.
8. Must be currently based in and legally eligible to work in Canada and can show proof of citizenship or visa.
9. Bilingual fluency in verbal and written French and English is a strong asset.

Expert proficiency in:

1. SQL, JavaScript, HTML and CSS.
2. AMPscript and SSJS scripting languages.
3. Marketing Cloud SOAP and REST APIs.
4. Marketing Cloud Connect.
5. Marketing Cloud data models, including Contact Model, Data Views and Data Extensions.
6. Familiar with Salesforce CRM (Sales, Service) data models.
7. Understand and have experience in planning, segmentation, targeting, execution, and analysis of marketing campaigns.
8. An understanding of email marketing and metrics.
9. Foundational knowledge or experience in Datorama and Interaction Studio is an asset.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.