Senior Manager, Training, Testing and Analytics, GBM - Toronto

Scotiabank; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join a purpose-driven team at a leading bank in the Americas, where you will play a crucial role in enhancing operational resilience and business continuity. This hybrid position focuses on developing immersive training exercises and managing key performance indicators for GBM. You will collaborate with various stakeholders to ensure effective incident management and contribute to a high-performance work environment. With a commitment to holistic well-being, this innovative firm offers flexible benefits to support your unique needs. If you're passionate about making a difference and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexible benefit programs

Holistic well-being support

Inclusive work environment

Qualifications

• Familiarity with incident management and operational resilience.
• Experience with after action reviews and computer simulation systems.

Responsibilities

• Develop and deliver operational resilience self-assessment scenarios.
• Conduct post-mortems on exercises and incidents, producing reports.

Skills

Incident management

Operational resilience

Business continuity

Collaboration skills

Communication skills

Tools

MS Office (Excel, Word, PowerPoint)

Computer simulation systems/platforms

Job description

Title: Senior Manager, Training, Testing and Analytics, GBM - Toronto

Requisition ID: 211774

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients.

Purpose

Contributes to the overall success of GBM Business Continuity and Operational Resilience team globally primarily focused on developing and executing immersive and realistic exercises (i.e. scenarios, tabletops) for the business line in coordination with enterprise stakeholders; developing curriculum and delivering training to GBM stakeholders; and developing, tracking and reporting on key metrics and conducting post-mortems for training and incident responses.

What You'll Do:

• Develop and deliver standardized annual operational resilience self-assessment scenarios;
• Develop and deliver standardized tabletop exercises for business continuity planners;
• Coordinate with enterprise stakeholders (i.e. Operational Risk Oversight, Enterprise Crisis Management, Cyber) and regulators (i.e. CIRO) in developing and delivering annual exercises in the most efficient manner for GBM;
• Develop/onboard increasingly realistic simulation systems/platforms and methodology (i.e. BCP, Op Res, incident response);
• Manage GBM BCP and Op Res KPI and KRI monitoring and reporting and escalate breeches accordingly;
• Develop and deliver GBM-specific curriculum related to BCP, Op Res and incident response protocols working closely with stakeholders including Learning and Development;
• Conduct post-mortems on exercises, tests, training and incidents and produce report in accordance with enterprise standards and manage the sharing and remediation of lessons learned;
• Support BCP Senior Manager with BCP-related tests (i.e. alternate sites, call tree, satellite phones);
• Support Real Estate/Facilities, Occupational Health and Safety and property management teams with fire drills and other evacuation exercises;
• Be prepared to support GBM operational resilience efforts and GBM incident management by acting as scribe, information and records manager as required;
• Be prepared to support operational resilience efforts as required;
• Actively pursues effective and efficient operations of the role’s respective areas in accordance with Scotiabank’s values, Code of Conduct and Global Sales Principles while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligation with respect to operational, compliance, AML/ATF/sanctions and conduct risk; and
• Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring:

• Familiarity with incident management, operational resilience and business continuity
• Familiarity with US Department of Homeland Security Exercise and Evaluation Program (HSEEP) principles
• Experience with after action reviews/ post-mortems
• Experience with computer simulation systems/ platforms
• Experience with MS Office (Excel, Word and Power Point)
• Strong collaboration and communications skills

Work Arrangement:
This position is currently a hybrid role, with the expectation that you will work at least 3 days a week in the office.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.