Senior Manager, Total Rewards

Pacific Blue Cross; Burnaby; Hybrid; CAD 122,000 - 184,000; Full time

Benefits offered by this job

Flexible working hours

Paid vacation 4 weeks+

Extended health, dental & life.ins

8% Defined Contribution pension

Job summary

Pacific Blue Cross is seeking a Senior Manager, Total Rewards to lead compensation, benefits, payroll, pension, and rewards programs. The role reports to CHRO and balances strategic planning with hands-on execution in a hybrid setup (3 days in-office, 2 remote).

Ideal candidates have extensive HR leadership experience, with a focus on total rewards, HRIS like Workday, and change management. The position offers strong growth, a competitive salary, and ICP bonuses.

Qualifications

• Bachelor’s degree in HR or business-related field.
• Strong knowledge of compensation and benefits regulations (e.g., Pay Transparency Act).
• 8–10 years of HR leadership experience, including 4+ years in total rewards/compensation.
• Experience with HRIS and payroll systems (e.g., Workday).
• Strong project, budget, and change management skills.
• Ability to translate organizational goals into strategic and actionable objectives.

Responsibilities

• Lead Total Rewards initiatives, including variable pay programs and salary structure enhancements.
• Ensure readiness for complex workforce matters, including bargaining preparation and pension governance.
• Drive data-informed decisions using analytics and market insights.
• Improve governance and maximise value of HR systems and technology.
• Develop a high-performing team and culture with strong service delivery.
• Influence enterprise-wide people strategies to attract, retain, and engage talent.

Skills

Leadership experience

Total Rewards leadership

Project management

Budget management

Change management

Strategic thinking

Payroll systems experience

Education

Bachelor’s degree in HR or Business Admin

Tools

Workday

Job description

• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6

At Pacific Blue Cross, we're committed to improving health and wellbeing for British Columbians. As our Senior Manager, Total Rewards, you will play a pivotal leadership role in shaping the programs and strategies that support our people and enable organizational success.

Reporting to the Chief Human Resources Officer, you'll provide leadership across compensation, benefits, payroll, pension, and rewards programs while helping the organization navigate growth, transformation, and an evolving workforce landscape. This role combines strategic leadership with hands‑on execution, requiring someone who can balance long‑term planning with operational excellence.

We're seeking a trusted leader who brings deep expertise, sound judgement, and a collaborative approach. You'll work alongside a talented People & Culture team and partner with leaders across the organization to solve complex challenges, modernise practices, and build programs that support both business objectives and employee wellbeing.

If you have experience in roles such as Senior Manager, Total Rewards, Manager, Compensation & Benefits, Senior Manager, Total Rewards, Compensation Manager , Rewards Leader, Manager, Payroll & Benefits, or Manager, People Services within the insurance, financial services, banking, credit union, or other unionised sectors, we'd love to hear from you.

Key Details

• Position Title: Senior Manager, Total Rewards
• Work Arrangement: Hybrid - 3 days in the office and 2 days’ work from home
• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6
• Classification: Exempt
• Salary Range: $122,400 - $183,600 ( Pacific Blue Cross’ compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. We determine starting salaries by considering a variety of factors, including relevant skills, education, experience, and internal equity, ensuring compensation decisions are consistent, equitable, and reflective of each candidate’s unique background and qualifications)
• Incentive Compensation Plan (ICP bonus) per year based on performance: Up to 12%

Total Rewards Highlights

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year and increases with years of service.
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia’s leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system.

Why You’ll Love Working Here

• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Access to an onsite fitness center and cafeteria, along with employee events and activities designed to foster a collaborative and engaging work environment.
• Access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
• Learning and development opportunities
• Wellness initiatives and onsite amenities

Keyways This Position Makes an Impact

Success in this role means creating meaningful outcomes for the business, our people, and our members. As Senior Manager, Total Rewards, you will help shape the future of Pacific Blue Cross by ensuring our rewards programs support organisational growth, workforce engagement, and long-term sustainability.

In This Position, You Will

• Lead the implementation of key Total Rewards initiatives, including the rollout of variable compensation programs, future salary structures, and benefit plan enhancements that support our evolving workforce.
• Ensure organizational readiness for complex workforce matters, including collective bargaining preparation, pension governance activities, payroll compliance, and evolving legislative requirements.
• Drive data-informed decision making by leveraging workforce analytics, market intelligence, and compensation insights to identify risks, opportunities, and emerging trends.
• Strengthen operational excellence across Total Rewards, identifying opportunities to streamline processes, improve governance, and maximise the value of systems and technology investments.
• Develop a high-performing team and culture, fostering collaboration, accountability, continuous learning, and a shared commitment to exceptional service delivery.
• Influence enterprise-wide people strategies, helping Pacific Blue Cross remain a competitive employer while supporting attraction, retention, succession planning, and employee engagement goals.

What You’ll Bring

Required Qualifications

• Bachelor’s degree (or equivalent) with a major in Human Resources, Business Administration, or an equivalent relevant field including or supplemented by courses in leadership/supervision.
• Excellent knowledge of relevant compensation and benefit regulations (e.g., Pay Transparency Act).
• 8 to 10 years of progressive leadership experience in human resources including 4 years of leadership experience in specifically in total rewards or compensation and benefits.
• Experience with HRIS (Human Resources Information System) and Payroll systems (e.g., Workday).
• Excellent project, budget, and change management skills.
• Ability to turn organizational goals into strategic goals, tactical goals, and individual objectives

Key Competencies

• Demonstrated customer service orientation.
• Demonstrated strategic and tactical thinking.
• Excellent analytical, critical thinking, problem-solving, and decision-making skills with the ability to solve complex problems.
• Excellent listening, negotiation, and communication skills (i.e., verbal, written, and presentation).
• Excellent interpersonal, relationship building, and coaching skills.

Preferred Qualifications

• Chartered Professional in Human Resources (CPHR) designation, or equivalent.
• Payroll Compliance Practitioner (PCP), Certified Payroll Manager (CPM), or other payroll-related certification.
• WorldatWork designation(s) or coursework in compensation, benefits, executive compensation, or total rewards.
• International Foundation of Employee Benefit Plans (IFEBP) designation(s), certification(s), or specialized training in employee benefits, pensions, and total rewards.
• Experience overseeing payroll, benefits, pension administration, and regulatory compliance within a complex organizational environment

Diversity, Equity & Inclusion

At Pacific Blue Cross, we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from all qualified candidates and are proud to be an equal opportunity employer.

We believe diversity, equity, and inclusion are essential to fostering innovation, collaboration, and a strong sense of belonging. Through ongoing learning, meaningful action, and community partnerships, we continue to build an inclusive culture where employees and members can thrive.

If you require accommodation at any stage of the recruitment process, please contact [e-mail]. We are committed to providing accessible and inclusive candidate experience.