Senior Manager, Telecommunication and Networks Services

Pratt & Whitney; Longueuil; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Pension plan and employer contribution

Group insurance program

Career progression opportunities

Merit/recognition program

Health and wellness program

Job summary

Pratt & Whitney Canada in Longueuil is seeking a Senior Manager of Telecommunications and Network Services. You will lead a multi-vendor team, manage infrastructure projects, and drive service improvements across telecommunications and messaging services.

The role requires a strong background in IP telephony, IP videoconferencing, and UC technologies, with fluency in English and French and experience in cost control and stakeholder communication.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field with 7+ years of experience or Master's degree with 5+ years.
• Proven experience managing teams, including development and performance management.
• Knowledge of enterprise telecommunications technologies and multi-vendor service delivery.

Responsibilities

• Lead and manage a telecommunications and network services team to deliver infrastructure projects.
• Develop and implement service improvement plans and resolve service issues.
• Standardize AV equipment and oversee multi-vendor service delivery and procurement.

Skills

Team leadership

Vendor management

Cost control

Communication

Fluent English

French language proficiency

Enterprise telecommunications

Wireless technologies

IP videoconferencing

IP telephony

Messaging & UC

Education

Bachelor's in Computer Science or Engineering

Master's in a relevant field

Job description

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world.

Why join our team?

We are on a digital transformation journey, redefining how we work, optimizing operations and transforming products and services to elevate employee and customer experiences.

As part of our Digital Technology team, you’ll help shape the future, working with advanced tools, automating processes and innovating across all business functions.

Our global organization is committed to cultivating an empowered and skilled team to bring advanced solutions and leading-edge digital capabilities to market for our customers.

The position is based at our Longueuil location, from Monday to Friday, with flexible hours and exclusively on-site.

Our Expectations

Reporting to the Director, Infrastructure, Telecom & Operations, the Senior Manager, Telecommunications and Network Services will be responsible for delivering infrastructure projects, implementing service improvement plans, and resolving issues related to telecommunications and messaging services within their area of responsibility.

The Telecommunications Senior Manager will operate in a multi-vendor, highly outsourced environment, where strong vendor management skills and the ability to communicate effectively with stakeholders at all levels of the organization are essential.

What will your day-to-day look like?

• Lead and manage employees, providing guidance, supporting professional development, and ensuring team objectives are met.
• Oversee the delivery of infrastructure projects related to telecommunications and messaging services.
• Develop and implement service improvement plans and lead the resolution of service-related issues.
• Define, evolve, and standardize audio/video equipment.
• Oversee service delivery in a multi-vendor, highly outsourced environment.
• Conduct cost and performance reviews of cellular and videoconferencing suppliers, ensuring appropriate follow-up on corrective actions.
• Manage the procurement of goods and services related to telecommunications and audiovisual needs, in collaboration with the Indirect Procurement team.
• Contribute to the development and execution of strategic plans within their area of responsibility, in collaboration with other divisions and the shared services organizations of Pratt & Whitney and RTX.
• Communicate effectively with stakeholders at all management levels, both within and outside the DT organization, on all aspects of service delivery within their area of responsibility.
• Collaborate across teams in a multidisciplinary environment and support projects involving related technology domains as required.
• Provide management coverage for other teams when needed, including during periods of absence.
• Perform other related duties as required.

What do you need to be successful?

• Bachelor's degree in Computer Science, Engineering, or a related field, with a minimum of 7 years of experience, or a master's degree in a relevant field, with a minimum of 5 years of experience.
• Experience managing employees, including team leadership, employee development, and performance management.
• Knowledge of technologies commonly used in enterprise telecommunications environments.
• Practical experience managing the following technologies:
  • Wireless mobile technologies.
  • IP videoconferencing.
  • IP telephony.
  • Messaging services and unified communications.
• Experience managing service delivery in a multi-vendor, highly outsourced environment.
• Strong vendor management, cost control, and supplier performance management skills.
• Excellent communication and collaboration skills, with the ability to engage effectively with stakeholders at all levels of the organization.
• Fluency in both French and English.
• This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Preferred Qualifications

• Familiarity with other DT Infrastructure technology domains and DT Operations management processes is an asset.
• Knowledge of additional languages is an asset.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.