Senior Manager, Technical Program Manager

Capital One; Old Toronto; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

A forward-thinking company is seeking a Senior Manager of Technical Program Management to lead innovative programs that drive critical business goals. This role involves building scalable platforms and collaborating across teams to deliver exceptional customer experiences. With a focus on execution and problem-solving, you will help shape the future of banking by leveraging cutting-edge technology. Join a team that values diversity, inclusion, and a flexible working environment, where your contributions will have a significant impact on the organization and its customers. If you're passionate about technology and program management, this opportunity is perfect for you.

Benefits

Flexible Working Arrangements

Health and Fitness Benefits

Professional Development Programs

Full Coverage for Dependents

Qualifications

• 5+ years in technical program management with a strong technical background.
• Experience in building scalable platforms and data-intensive solutions.

Responsibilities

• Lead long-term road maps and establish alignment across teams.
• Accelerate delivery of critical intents for exceptional customer experiences.

Skills

Technical Program Management

Communication Skills

Problem Solving

Collaboration

Cloud Computing (AWS)

Agile Delivery

Emotional Intelligence

Data-Intensive Solutions

Scalable Platforms

Systems Thinking

Education

Bachelor's Degree

MBA or Master's Degree in related field

Job description

161 Bay Street (93021), Canada, Toronto, Ontario

Senior Manager, Technical Program Manager

Are you interested in leading programs that deliver on critical business goals, build large scale products, and contribute to core platforms?

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

Working with us

How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

We want our associates to have a voice, and we’re committed to diversity, inclusion and belonging. We give everyone a seat at the table, bringing together different perspectives, backgrounds and experiences to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well – physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness centres and discounts, to training and professional development programs – and much more – you’ll discover that Capital One is committed to helping you live your best life.

Responsibilities

As a Senior Manager of Technical Program Management (TPM), we’re looking for someone that can help us build reliable long term road maps, establish foundational alignment across multiple teams, and accelerate delivery of critical intents that will help Capital One customers to have incredible experiences.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our Senior Manager TPM will have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow-through, accountability, and results
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, good listening capabilities, and deep seated empathy for teams and partners
• The ability to navigate situations where business problems, program strategies, and technology product solutions may still be undefined
• The proficiency to recognize both risks and opportunities within technical implementations
• Expertise in making crucial trade-offs, balancing business opportunities against available resources and sustainability considerations

Basic Qualifications:

• At least 5 years of experience in technical program management
• Bachelor's degree

Preferred Qualifications:

• 5+ years of experience designing and building data-intensive solutions using distributed computing
• 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
• 3+ years experience building highly scalable mobile products & platforms
• 3+ years of experience with Agile delivery
• 3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impact
• Experience in building systems & solutions within a highly regulated environment
• Bachelor's degree or higher in a related technical field (Computer Science, Software Engineering)
• MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience