Senior Manager, T&O Delivery Excellence

RBC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

RBC is looking for a strategic Senior Manager to enhance efficiency across T&O Finance. The role involves leading process improvements, mentoring teams, and leveraging data for effective decision-making. Ideal candidates will have strong leadership skills, experience in finance transformation, and a proactive mindset.

Benefits

Comprehensive Total Rewards Program

Opportunities for challenging work

Dynamic and collaborative work environment

Qualifications

• Proven experience in process improvement and business analysis.
• Understanding of Finance processes such as FP&A.
• Experience with reporting and process documentation tools.

Responsibilities

• Lead process improvement projects implementing and evaluating outcomes.
• Collaborate with teams to analyze and optimize processes.
• Mentor team members and embed continuous improvement practices.

Skills

Business Analytics

Financial Planning and Analysis (FP&A)

Decision Making

Interpersonal Relationships

Education

Professional designations (CPA/CFA/MBA)

Process improvement certifications (Lean Six Sigma)

Tools

Tableau

Excel

PowerPoint

SQL

Python

Job description

Job Summary

Job Description

What is the opportunity?

We are seeking a strategic and experienced Senior Manager to join T&O Finance. This position will lead team wide initiatives aimed at enhancing efficiency, productivity and consistency. This role is responsible for identifying high-impact opportunities, driving process optimization efforts and embedding a mindset of continuous improvement across the organization. The ideal candidate will have a strong track record of leading cross-functional teams, leveraging data for decision making and proven project management skills.

What will you do?

• Lead end to end process improvement projects, from opportunity identification and scoping, through o implementation and post launch evaluation.
• Collaborate with cross-functional teams to analyze current state processes using Lean, Six Sigma, or other methodologies, identifying pain points and root causes of inefficiencies.
• Deliver measurable results from the implemented process improvements by defining and monitoring performance metrics.
• Engage and connect with internal centers of excellence, shared service teams and digital/technology partners to identify best practices, leverage internal expertise and integrate emerging tools and automation capabilities.
• Facilitate workshops and sessions to gather stakeholder input, align priorities and build a commitment to change.
• Build a culture of continuous improvement by mentoring team members, delivering training, and embedding practices across the organization.

What do you need to succeed?

Must Have

• Proven experience in process improvement, business analysis or Finance transformation
• Understanding of Finance process, such as FP&A, Allocations and Management Reporting
• Experience with process documentation tools and reporting tools, such as Tableau
• Proactive mindset and track record of working across functions
• Excellent written and oral communication skills
• Strong in Excel and PowerPoint

Nice-to-have

• Professional designations (CPA/CFA/MBA)
• Process improvement certifications, such as Lean Six Sigma (Green or higher)
• Familiarity with SQL and Python
• Strong understanding of the drivers of performance and outcome measures of RBC’s businesses

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Access to a variety of job opportunities across business and geographies

Job Skills

Accounting, Business Analytics, Cost-Benefit Analysis (CBA), Decision Making, Financial Forecasting, Financial Planning and Analysis (FP&A), Interpersonal Relationships

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

OFFICE OF THE CFO

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-29

Application Deadline:

2025-06-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.