Senior Manager, Strategy & Operations, Canada Dasher & Logistics

DoorDash USA; Toronto; Hybrid; CAD 184,000 - 230,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Wellness benefit

Medical, dental, and vision benefits

RRSP with employer match

Mental health program

Job summary

DoorDash Canada is hiring a Senior Manager, Strategy & Operations to lead marketplace performance for Dasher & Logistics across Canada. You will translate regional goals into clear execution plans, own key levers like pay strategy and incentives, and manage costs including credit, refund, and fraud-related expenses.

This role sits at the center of the country’s delivery engine and is hybrid with in-office and remote work.

Qualifications

• 8+ years of experience in strategy, operations, consulting, or related field.
• Experience leading people managers and building high-performing teams.
• Analytical with comfort using data and AI tools to diagnose issues and measure impact.
• Experience operating in fast-moving, ambiguous environments with multiple priorities.
• Ability to influence cross-functional partners and align stakeholders.

Responsibilities

• Own end-to-end marketplace outcomes for Canada, including delivery speed, quality, cost per order, credit and refund costs, fraud exposure, marketplace balance, and retention.
• Lead a team of managers to own workstreams and develop leaders.
• Define the country-level operating strategy and translate into weekly, monthly, quarterly priorities.
• Manage marketplace levers including pay strategy, incentives, supply programs, and re-engagement efforts.
• Partner with Product, Engineering, Finance, Analytics, Marketing, and Operations to align on priorities and deliver outcomes.
• Make trade-off decisions between cost, growth, and customer experience to protect long-term health.
• Identify opportunities to improve operational efficiency and financial performance.

Job description

About the Team

The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — including cost, quality, efficiency, fulfillment, and sustainable growth.

Within this organization, the Canada team owns end-to-end marketplace performance for the country. We partner closely with Product, Engineering, Finance, Analytics, Marketing, and Operations to operate and improve one of DoorDash's most dynamic and complex markets.

About the Role

We're hiring a Senior Manager, Strategy & Operations to lead marketplace performance for Dasher & Logistics in Canada. This role sits at the center of the country's delivery engine and is accountable for results across delivery speed, quality, cost efficiency, supply-demand balance, acquisition, retention, and marketplace integrity.

You will translate company and regional goals into clear execution plans for Canada and serve as a key decision-maker across critical marketplace levers, including pay strategy, incentives, supply programs, re-engagement initiatives, and cost controls. You will also own credit, refund, and fraud-related costs in Canada, partnering cross-functionally to improve customer experience while maintaining disciplined financial performance. You will build a high-performing team that owns each part of the system and empowers the next set of leaders at DoorDash.

Success in this role means consistently delivering a reliable and high-quality delivery experience while balancing growth and cost efficiency. You will operate in a fast-moving environment, lead structured analyses to diagnose performance gaps, quickly test new hypotheses, and drive measurable, durable improvements across the business.

You will report into a Senior Director on our Dasher & Logistics team within Strategy & Operations. We expect this role to be hybrid with some time in-office and some time remote.

You're excited about this opportunity because you will…

• Own end-to-end business outcomes for Canada, including delivery speed, quality, cost per order, credit and refund costs, fraud exposure, marketplace balance, and retention
• Lead a team of managers who each own a workstream, setting direction and developing leaders who can take on more over time
• Define the country-level operating strategy and translate it into clear weekly, monthly, and quarterly priorities
• Manage key marketplace levers including pay strategy, incentives, targeted supply programs, and re-engagement efforts
• Partner cross-functionally with Product, Engineering, Finance, Analytics, Marketing, and Operations to align on priorities and deliver shared outcomes
• Make thoughtful tradeoff decisions between cost, growth, and customer experience to protect long-term marketplace health
• Identify opportunities to improve operational efficiency, reduce defects, and strengthen financial performance

We're excited about you because…

• You have 8+ years of experience in strategy, operations, consulting, or a related field, including a track record of leading people managers, developing leaders, and building high-performing teams
• You have owned complex business areas with accountability for financial and operational results
• You are highly analytical and comfortable using data and AI tools to diagnose issues, prioritize actions, and measure impact
• You have experience operating in fast-moving, ambiguous environments with multiple competing priorities
• You are comfortable influencing cross-functional partners and aligning stakeholders around clear decisions

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

• DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
• Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$184,000-$230,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.