Senior Manager, Solution Delivery - Concierge Technology

Aritzia; Vancouver; On-site; CAD 120,000 - 170,000; Full time

Job summary

Aritzia seeks a Senior Manager for the Concierge Technology team to oversee the delivery of high-quality tech solutions. This role involves managing developers, defining strategies, and ensuring product alignment with business goals, all while fostering team growth and collaboration.

Benefits

Product Discount

A-OK Commissary & Cafe

In-office fitness studio

Virtual Wellness resources

Aspirational Workplace environment

Qualifications

• Strong understanding of technology operations in retail.
• Experience with defining technical specifications.
• Commitment to Aritzia’s values and culture.

Responsibilities

• Lead a team of full-stack developers.
• Manage solution delivery lifecycle from strategy to support.
• Ensure product quality and successful release of technology solutions.

Skills

Technical operations best practices

Collaboration

Problem solving

Education

Degree in Computer Science

Tools

Twilio Flex

Salesforce Commerce Cloud

Jira

GitHub Actions

Job description

Senior Manager, Solution Delivery - Concierge Technology

Join or sign in to find your next job

Join to apply for the Senior Manager, Solution Delivery - Concierge Technology role at Aritzia

Senior Manager, Solution Delivery - Concierge Technology

18 hours ago Be among the first 25 applicants

Join to apply for the Senior Manager, Solution Delivery - Concierge Technology role at Aritzia

Get AI-powered advice on this job and more exclusive features.

The mission of the Concierge Solution Delivery Department is to design, build, deliver and operate robust, efficient and scalable Concierge technology solutions that align with our strategic business and technology goals.

THE OPPORTUNITY

Aritzia is growing, and the Concierge Solution Delivery department is growing with it. This is a unique opportunity to be part of the team responsible for designing, implementing, and continuously improving Concierge technology solutions. As the Senior Manager, Solution Delivery, Concierge Technology, you will oversee the successful delivery of high-quality Concierge solutions. You will manage a high-performing team of full-stack developers across the entire solution delivery lifecycle, from solution strategy and product development to feature and service delivery, and work cross-functionally with other Technology teams, Concierge business teams, and our Data & Analytics team to unlock business and technology value. With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Senior Manager, Solution Delivery, Concierge Technology, you will lead the team to:

• Execute on the vision, mission, and strategy for Concierge technology
• Ensure Concierge technology product solutions are built in the right way to meet business outcomes
• Evaluate the technical feasibility of and define the technical specifications for Concierge technology product solutions
• Participate in defining, planning, and specifying the scope of priorities in the Concierge product roadmap to align with business objectives and customer needs
• Ensure solution design intent is realized and works seamlessly with existing systems and infrastructure
• Implement structured testing that ensures functionality and identify and address deficiencies
• Ensure the smooth and efficient release of Concierge solutions
• Provide excellent proactive and reactive support for Concierge solutions across monitoring & availability, incident management, and problem management
• Work with the appropriate cross-functional partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Senior Manager, Solution Delivery, Concierge Technology has:

• Proven skills, education, and/or applicable certifications:
• Strong understanding of technology operations best practices, and experience with delivering technical solutions in a large retail enterprise environment
• Knowledge of contact centre, case management, and/or Service Cloud applications is an asset
• Experience with Twilio Flex, Google Apigee/PubSub/Cloud Functions/Cloud Run, Data Dog, Jest, Jira is preferred
• Experience with Salesforce Commerce Cloud (PWA KIT) and APIs is preferred
• Experience with GitHub Actions
• Experience with Modern Build Tools (Webpack, NPM, Node)
• Familiarity with microservices architecture, cloud-based systems (Google) and CI/CD practices
• A degree in Computer Science is preferred
• A commitment to learn, apply, champion, and enrich Aritzia’s Values, Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value

THE COMPENSATION

The typical hiring range for this position is $120,000–$170,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Aritzia by 2x

Manager, Technology Strategy and Digital Transformation

Service Development Manager, Partner Solutions - Data and Mandated Solutions

Senior Manager, Solution Architect (Service Cloud)

Burnaby, British Columbia, Canada 3 months ago

Strategic Solutions Consultant (12 month contract)

Senior Product Manager, Solutions Delivery

Burnaby, British Columbia, Canada 20 hours ago

Implementation Customer Success Manager, North America

Senior Customer Solutions Architect - Technical Sales

Burnaby, British Columbia, Canada 2 weeks ago

Sr. Manager - Delivery Leads and Solution Architects - Microsoft Dynamics

Burnaby, British Columbia, Canada 3 weeks ago

Senior Manager, ER&I - Operations Strategy

Senior Manager, Oracle - Solution Architect

Richmond, British Columbia, Canada 2 weeks ago

Engineering Team Lead - Stations Engineering

Burnaby, British Columbia, Canada 2 weeks ago

Team Lead - High Voltage Testing Services

Surrey, British Columbia, Canada 4 days ago

Lead Business Development Manager (Ontario, Canada)

Maple Ridge, British Columbia, Canada 1 hour ago

Burnaby, British Columbia, Canada 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.