Senior Manager, Shelter/Residential Support & Operations

1155jobs; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Manager for Shelter/Residential Support & Operations. This role involves enhancing the dignity and quality of life for clients while ensuring smooth operations and service delivery across various programs. The ideal candidate will have strong management and interpersonal skills, with a focus on compassionate service and effective team leadership. You will lead a dynamic team, foster a positive work environment, and implement quality assurance measures to improve service delivery. Join a mission-driven organization where your leadership will make a significant impact on the community.

Qualifications

• 5+ years of management experience in service operations.
• Strong interpersonal and communication skills required.

Responsibilities

• Oversee service delivery and ensure operational goals are met.
• Guide and supervise staff while maintaining effective coworker relations.

Skills

Management Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Customer Relations

Analytical Skills

Time Management

Education

Bachelor's Degree in Social Work or Business Administration

Master's Degree in Social Work

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Reports To: Executive Director or Designate

We are currently accepting applications for a regular full-time on-site Senior Manager, Shelter/Residential Support & Operations position for forty (40) hours per week.

Role Summary:

As the Senior Manager, Shelter/Residential Support & Operations, s/he will enhance our clients' and residents' dignity and quality of life, while providing hands-on guidance and supervision to ensure smooth functioning/operations and achievement of operational and strategic goals. You will assume leadership and managerial responsibilities for the service delivery of shelter, residential, clinical services and facilities for the programs of Barrett House, St. Joseph Residence, Econo Lodge, Shelter Hospitality services, IPAC Emergency and Healthcare management under his/her supervision.

Duties and Responsibilities include but are not limited to:

• Carry out all duties and responsibilities in accordance with the Mission, Vision and Values of Good Shepherd Ministries.
• Provide service in a dignified, respectful and hospitable manner that reflects the Mission, Vision and Values of Good Shepherd Ministries and which integrates non-discrimination/anti-oppression/anti-racism frameworks.
• Act as an important communication centre for co-workers and services.
• Assume operational and managerial responsibility for program service delivery.
• Participate in the hiring of qualified co-workers and maintain effective coworkers’ relations consistent with the Mission, Vision, and Values of Good Shepherd Ministries.
• Guide and supervise managers, provide regular feedback including coaching and regular evaluation, and motivate and retain qualified coworkers.
• Direct, implement, and evaluate the effectiveness of program management and carry out the organization’s program and service delivery as well as quality assurance and make recommendations for improvement.
• Cooperate with the Health and Safety Committee to ensure the health and safety of clients, co-workers, volunteers and guests of Good Shepherd Ministries.
• Ensure that record keeping, and statistical information is maintained and updated and prepare monthly, quarterly and yearly reports as required.
• Assist with an effective system of financial management and internal control to ensure that quality and compassionate service is being rendered cost-effectively.
• Ensure that resources, personnel, equipment, and supplies under his/her programs are utilized effectively and efficiently in carrying out Good Shepherd Ministries’ Mission, Vision and Values.
• Securely request and authorize any required system access (for example, SMIS) for new coworkers under his/her programs and services supervision.
• Perform any other related tasks that may from time to time be assigned by the Executive Director or designate.

Qualifications:

• Bachelor’s degree in social work, business administration or a related field. Master’s degree in social work is a plus.
• Minimum five years of hands-on experience with a demonstrated ability in management to lead programs, service operations, and projects positively and effectively to coworkers, volunteers and the general public.
• Strong customer/public relations and interpersonal skills with a hospitable, compassionate, patient demeanor.
• Excellent verbal and written communication skills with the ability to listen to different points of view.
• Strong interpersonal and people management skills.
• Excellent employee development and performance management skills.
• An ability to appreciate the complexity and demands of ‘hard to serve’ individuals from diverse backgrounds.
• Demonstrated organizational, managerial, planning and time management skills.
• Ability to prioritize workload and manage others while carrying out multiple projects at the same time.
• Demonstrated understanding of the issues affecting the homeless and disadvantaged.
• Analytical skills with great problem-solving abilities.
• Outstanding knowledge of data analysis, reporting and budgeting.
• Strong initiative and ability to work independently within a team environment.
• Proven proficiency in Microsoft Suites: Word, Excel, PowerPoint, Outlook, and electronic file management.
• Excellent written communication and interpersonal skills to maintain teamwork with the ability to communicate effectively with individuals from diverse backgrounds.

Wages: This is a non-union position. Salary – TBD based on a successful candidate’s qualifications and experience.

*** Please send your resume to [e-mail] to apply for this position.

Thank you to those who applied; however, only those selected for the interview will be contacted.