Senior Manager, Service Delivery / Director – Service Delivery Volunteer

Valued Connections Healthcare; Ontario; On-site; CAD 100,000 - 125,000; Part time

Job summary

A non-profit organization in Ontario is seeking a Senior Manager, Service Delivery or Director for a volunteer role. This position involves supporting the Vice President in developing and managing customer-facing programs and requires strong leadership in program operations and stakeholder engagement. Ideal candidates have a degree in public policy and at least 3 years of related experience. This role has potential to transition to paid staff depending on funding.

Qualifications

• Experience in a public healthcare or social services setting is highly preferred.
• Deep understanding of Ontario’s healthcare landscape and government processes.
• Collaborative mindset with the ability to influence across levels.

Responsibilities

• Design and develop program standardization products.
• Engage with client services and maintain stakeholder relationships.
• Coordinate program leaders for day-to-day management.

Skills

Strong communication skills

Interpersonal skills

Program development

Operational leadership

Problem solving

Education

University degree in public policy or related field

3+ years of case management experience

Job description

Overview

Valued Connections Healthcare is looking to recruit talented, dedicated senior leadership volunteers.

Job Title : Senior Manager, Service Delivery / Director – Service Delivery Volunteer

Reports to : Vice President of Governance

Office : Maureen Campisano, Service Delivery Branch

Employment Type : 15 hours a week, volunteer.

Position Summary

The Senior Manager or Director of Service Delivery is a talented and skilled volunteer who supports the Vice President and CEO in the Creation, Development, and Management of our customer-facing programs. The Policy Advisor / Director provides strategic advice, program development, and operations management across key portfolios. The ideal candidate is a politically and clinically astute thinker with strong, complex social work / case management experience, exceptional communication and interpersonal skills, and a proven ability to thrive in a fast-paced, high-stakes environment. This is a volunteer role with potential to transition to paid staff in the new year depending on funding.

Responsibilities

Program Development and Standardization

• Design and develop program standardization products, including policies, procedures, standards, and clinical guidelines in collaboration with the Vice President and the Chief Nursing Officer.
• Support the Development of the Branch Business Plan and Branch Budget as part of the development of the overall organizational budget.

Stakeholder Engagement & Coordination

• Engage with client services, public servants, internal departments, and service providers to provide excellent customer service in collaboration with Stakeholder Relations and Community Relations, where appropriate.
• Build and maintain strong working relationships across the broader public sector and relevant stakeholder sectors.

Program Operations

• Support, Lead, and Coordinate Program leaders who manage and deliver the day-to-day case management programs directly on the front line with our case managers.
• Problem Solving, management, and general operational leadership.

Qualifications

Education & Experience

• University degree in public policy, political science, health policy, case management, or a related field.
• Social Services, Healthcare or Case Management program leadership experience is required. Ideally 3+ years.
• Experience in a public healthcare or social services setting is highly preferred.
• Deep understanding of Ontario’s healthcare landscape and government processes.
• Excellent writing and analytical skills with the ability to synthesize complex information into actionable insights.
• Comfortable in a newer program environment, where some days there is a need to build the plane while flying it.
• Collaborative mindset with the ability to influence across levels and work in a highly dynamic team environment.

To Apply

Send your resume with subject line “Service Delivery Application” to [e-mail]

Additional Details

• Seniority level : Director
• Employment type : Volunteer
• Job function : Project Management and Information Technology
• Industries : Non-profit Organizations

Scarborough, Ontario, Canada