Senior Manager, Sales Operations (Hybrid)

National Bank; Vancouver, Edmonton, Toronto, Calgary; Hybrid; CAD 95,000 - 120,000; Full time

Job summary

A leading financial institution in Vancouver seeks a Senior Manager in Sales Operations to optimize processes and foster team partnerships. Responsibilities include strategic planning, forecasting, and relationship management. Candidates should have at least 7 years in sales management with a relevant degree. This role offers competitive pay and flexible benefits, including health programs, generous pension, and employee ownership options.

Benefits

Health and wellness programs

Flexible insurance

Generous pension

Employee Share Ownership Plan

Employee & Family Assistance

Community involvement opportunities

Telemedicine

Sleep clinic

Qualifications

• Minimum 7 years of sales management experience, preferably in the leasing industry.
• Advanced knowledge of the leasing industry and corporate policies.
• Excellent communication, time management, and organizational skills.

Responsibilities

• Research and recommend sales strategic plans to enhance operations.
• Lead the annual sales forecasting and budgeting process.
• Manage and implement annual bonus plans.

Skills

Artificial Intelligence

Diversity & Inclusion

Teamwork

Cybersecurity

Empathy

Initiative

Learning Agility

Resiliency

Education

Bachelor’s degree in business or commerce or equivalent

Tools

MS Office (Excel and Word)

Job description

Attendance Hybrid Job number 26420 Category: Intermediate Professional Status: Permanent Type of Contract: Permanent Schedule: Full-Time Location(s): Calgary, Edmonton, Toronto, Vancouver

Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to support our regional sales teams and leadership—someone who thrives on driving results, building trust, and influencing change.

As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, focusing on compensation management, forecasting, budgeting, and reporting. You’ll serve as the main contact between Sales and internal support functions such as Marketing, Communications, Credit, and Centralized Services, ensuring seamless collaboration. You’ll also play a role in managing change initiatives affecting sales.

This is a strategic, hands-on role with no direct reports, suited for a self-starter comfortable working independently at a senior level.

Your role :

• Research and recommend sales strategic plans. Develop and implement processes and systems to enhance operations. Represent sales at quarterly meetings and serve as a subject matter expert for IT enhancements impacting sales.
• Lead the annual sales forecasting and budgeting. Oversee monthly and ad-hoc sales reports, including performance tracking and awards.
• Manage and implement annual bonus plans. Provide guidance on compensation exceptions and assist with sales reports as needed.
• Monitor competitor activities and trends. Share insights and recommendations with senior management. Research providers for lease products and develop asset profiles.
• Build and maintain strong relationships across internal teams—Regional GMs, Team Leads, Account Managers, Marketing, Credit, and others. Foster trust, teamwork, and support cross-functional projects.
• Communicate ideas clearly and diplomatically, especially on sensitive issues. Take initiative to resolve challenges creatively and judiciously.
• Manage various sales and marketing projects. Oversee budgets for community sponsorships, memberships, and related activities.
• Provide high-quality customer service, maintaining confidentiality and professionalism in all interactions.

Your Team :

Joining our team means working with a leader in equipment financing, engaging with diverse clients, tackling unique challenges, and delivering impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales, and collaborates with Regional GMs, Team Leads, Account Managers, Marketing, and other departments. If you’re ready for exciting projects, building relationships, and growing your career in a dynamic environment, this is your chance. Apply now and make a difference in Canadian businesses’ success!

Requirements :

• Minimum 7 years of sales management experience (leasing industry experience is a plus)
• Bachelor’s degree in business or commerce (or equivalent)
• Advanced knowledge of the leasing industry and corporate policies
• Excellent communication skills
• Ability to lead change and promote growth
• Strong time management and organizational skills
• Interpersonal skills for relationship building
• Analytical and problem-solving skills
• Attention to detail and multitasking ability
• Proficiency in MS Office, especially Excel and Word
• Discretion in handling confidential information

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), you’ll start at a CWB location but be part of a team preparing for a seamless move to NBC. Languages: English

Skills :

• Artificial Intelligence
• Diversity & Inclusion
• Teamwork
• Cybersecurity
• Empathy
• Initiative
• Learning Agility
• Resiliency

Benefits : In addition to competitive pay, you’ll have access to flexible benefits, including:

• Health and wellness programs
• Flexible insurance
• Generous pension
• Employee Share Ownership Plan
• Employee & Family Assistance
• Banking services
• Community involvement opportunities
• Telemedicine
• Sleep clinic

We foster a positive employee experience through modern work environments and collaboration tools. Our values include partnership, agility, empowerment, and inclusivity. We ensure accessibility and welcome all candidates. If you need accommodations, please let us know during your application process.