Senior Manager, Sales Operations (Hybrid)

NATIONAL BANK OF CANADA; Vancouver; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Senior Manager, Sales Operations to drive results and optimize sales processes. In this role, you will support sales teams through forecasting, budgeting, and reporting, while fostering strong cross-departmental relationships. The ideal candidate has a bachelor’s degree and a minimum of 7 years in sales management. This full-time hybrid position offers competitive benefits and opportunities for growth.

Benefits

Health and wellness programs

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Telemedicine and virtual sleep clinics

Qualifications

• Minimum 7 years of sales management experience, preferably in the leasing industry.
• Expert knowledge of leasing industry policies and procedures.
• Ability to manage and promote change effectively.

Responsibilities

• Lead annual sales forecasting and budgeting processes.
• Oversee monthly sales reporting and performance tracking.
• Build and maintain relationships across diverse teams.

Skills

Sales management

Communication

Analytical skills

Problem-solving

Interpersonal skills

Time management

Education

Bachelor’s degree in business or commerce

Tools

MS Office (Excel, Word)

Job description

Attendance Hybrid Job number 26420 Category: Intermediate Professional Status: Permanent Type of Contract: Permanent Schedule: Full-Time Location: Vancouver, British Columbia Area of interest: Operations

Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership—someone who thrives on driving results, building trust, and influencing change.

As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. You’ll serve as the main point of contact between Sales and internal support functions—Marketing, Communications, Credit, Centralized Services, and more—ensuring seamless information flow and collaboration. You’ll also be a key stakeholder in managing change initiatives impacting sales.

This is a strategic, hands-on role with no direct reports, ideal for a self-starter comfortable working independently at a senior level.

Your role :

• Research and recommend sales strategic plans. Develop and implement business processes and systems that drive operational effectiveness. Represent sales at quarterly operations meetings and act as a subject matter expert for IT enhancements affecting sales.
• Lead the annual sales forecasting and budgeting processes. Oversee monthly and ad-hoc sales reporting, including performance tracking and recognition programs.
• Oversee and implement annual bonus plans. Provide guidance on compensation exceptions and assist in creating sales reports as needed.
• Monitor, analyze, and report on competitor activities and trends. Communicate insights and recommendations to senior management. Research providers for lease products and develop asset profiles.
• Build and maintain strong relationships across internal teams—Regional GMs, Team Leads, Account Managers, Marketing, Credit, Centralized Services, etc. Develop trust, facilitate teamwork, and support cross-functional initiatives.
• Communicate ideas and information clearly and diplomatically, especially on sensitive issues. Take initiative to resolve challenges with creativity and sound judgment.
• Manage various sales and marketing projects. Plan and oversee budgets for community sponsorships, memberships, and related activities.
• Deliver high-quality customer service, maintaining confidentiality and professionalism in all interactions.

Your Team :

Joining our team means working with a leader in equipment financing, engaging with diverse clients, tackling unique business challenges, and delivering impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales, and collaborates with Regional GMs, Team Leads, Account Managers, Marketing, and other departments. If you’re ready for exciting projects, relationship-building, and career growth in a dynamic, customer-focused environment, this is the place for you. Apply now and make a difference in the success of businesses across Canada!

Requirements :

• Minimum 7 years of sales management experience (leasing industry experience is a plus)
• Bachelor’s degree in business or commerce (or equivalent post-secondary education)
• Advanced understanding of the leasing industry and expert knowledge of corporate policies/procedures
• Excellent verbal and written communication skills
• Ability to lead change and promote organizational growth
• Superior time management, prioritization, and organizational skills
• Strong interpersonal skills for relationship building at all levels
• Analytical and creative problem-solving abilities
• Meticulous attention to detail and multitasking skills
• High proficiency in MS Office, especially Excel and Word
• Ability to handle confidential information with discretion

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we seek talented individuals to join us on this exciting journey. You’ll start at a CWB location with a plan for a seamless move to NBC. Languages: English

Skills

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Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

Benefits :

• Health and wellness programs
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Telemedicine and virtual sleep clinics

We foster a positive employee experience through modern work environments and collaboration tools. Our culture emphasizes listening, feedback, and communication. We are committed to accessibility and inclusivity—please inform us if you need accommodations during the recruitment process. We welcome all candidates!