Senior Manager, Sales Operations (Hybrid)

National Bank; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Canada is seeking a Senior Manager, Sales Operations. This role requires strong sales management experience, expertise in optimizing processes, and the ability to build partnerships across teams. The selected candidate will oversee sales operations initiatives, manage forecasting and budgeting, and enhance collaboration between sales and support functions. Join the team to make a significant impact on the success of businesses across Canada.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Telemedicine service

Virtual sleep clinic

Qualifications

• Minimum 7 years of sales management experience, preferably in the leasing industry.
• Advanced understanding of the leasing industry and corporate policies/procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Research and implement sales strategic plans to enhance operational effectiveness.
• Lead annual sales forecasting and budgeting processes.
• Build and maintain strong relationships across internal teams.

Skills

Sales management

Communication

Relationship building

Analytical skills

Time management

Education

Bachelor’s degree in business or commerce

Tools

MS Office, especially Excel and Word

Job description

Attendance Hybrid Job number 26420 Category: Intermediate Professional Status: Permanent Type of Contract: Permanent Schedule: Full-Time Area(s) of interest: Operations Location(s): Calgary, Edmonton, Toronto, Vancouver

Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership—someone who thrives on driving results, building trust, and influencing change.

As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. You’ll serve as the main point of contact between Sales and support functions such as Marketing, Communications, Credit, and Centralized Services, ensuring seamless collaboration. You’ll also be a key stakeholder in managing change initiatives impacting sales.

This is a strategic, hands-on role with no direct reports, ideal for a self-starter comfortable working independently at a senior level.

Your role :

1. Research and recommend sales strategic plans; develop and implement business processes and systems to enhance operational effectiveness. Represent sales at quarterly operations meetings and serve as a subject matter expert for IT enhancements affecting sales.
2. Lead the annual sales forecasting and budgeting processes. Oversee monthly and ad-hoc sales reporting, including performance tracking and award programs.
3. Oversee and implement annual bonus plans. Provide guidance on compensation exceptions and assist in creating sales reports as needed.
4. Monitor competitor activities and trends; communicate insights and recommendations to senior management. Research providers for lease products and develop asset profiles.
5. Build and maintain strong relationships across internal teams—Regional GMs, Team Leads, Account Managers, Marketing, Credit, and others. Foster trust, teamwork, and support cross-functional initiatives.
6. Communicate ideas and information clearly and diplomatically, especially on sensitive issues. Take initiative to resolve challenges creatively and judiciously.
7. Manage various sales and marketing projects; oversee budgets for community sponsorships, memberships, and related activities.
8. Deliver high-quality customer service, maintaining confidentiality and professionalism in all interactions.

Your Team :

Joining our team means working with a leader in equipment financing, engaging with diverse clients, tackling unique challenges, and delivering impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales, and collaborates with GMs, Team Leads, Account Managers, Marketing, and other departments. If you’re ready for exciting projects, relationship building, and career growth in a dynamic environment, this is the place for you. Apply now and make a difference in the success of businesses across Canada!

Requirements :

• Minimum 7 years of sales management experience (leasing industry experience is a plus)
• Bachelor’s degree in business or commerce (or equivalent post-secondary education)
• Advanced understanding of the leasing industry and corporate policies/procedures
• Excellent verbal and written communication skills
• Ability to lead change and promote organizational growth
• Strong time management, prioritization, and organizational skills
• Interpersonal skills for building relationships at all levels
• Analytical and creative problem-solving abilities
• Attention to detail and multitasking skills
• Proficiency in MS Office, especially Excel and Word
• Discretion and ability to handle confidential information

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we seek talented individuals to join us on this journey. Your role will begin at a CWB location but will be part of a team preparing for a seamless move to NBC. Languages: English

Skills

Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

Benefits :

• Health and wellness program
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Telemedicine service
• Virtual sleep clinic

We prioritize employee well-being and foster a positive, inclusive workplace. Our recruitment process is accessible; please inform us if you require accommodations. We welcome all candidates!