Senior Manager, Provider Services Strategy - Express Scripts Canada

Cigna; Mississauga; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A healthcare organization in Mississauga is seeking a strategic leader to shape business unit strategy and drive initiatives. The role involves collaboration with teams to enhance performance. Candidates should have at least 5 years in strategy development within healthcare, complemented by strong analytical and leadership skills. The position offers a hybrid work environment, aiming for operational efficiency and stakeholder engagement.

Benefits

Competitive salary and benefits

Positive work environment

Commitment to diversity and accessibility

Qualifications

• Strong strategic thinking and vision-setting capabilities.
• Excellent communication and presentation skills.
• Proven ability to manage multiple complex projects.

Responsibilities

• Lead the development and refinement of the Business Unit’s strategy.
• Translate strategic goals into compelling narratives for stakeholders.
• Collaborate to implement key initiatives improving operations.

Skills

Strategic thinking

Communication skills

Project management

Analytical mindset

Leadership

Collaboration

Problem-solving

Education

Bachelor’s degree in Business or Healthcare Management

Master’s degree

Job description

Overview

Reporting to the Senior Director, Provider Services this role is responsible for shaping and driving our business unit strategy, translating strategic vision into clear, actionable plans that solve complex business problems, through innovative solutions and enhance operational efficiency and deliver measurable value. The successful candidate will work closely with cross-functional teams to develop strategic roadmaps and lead initiatives that improve performance and scalability. A key part of the role involves effectively communicating the strategy, progress, and outcomes to internal and external stakeholders to ensure alignment and engagement. The ideal candidate has a strong background in strategy and business leadership, preferably within healthcare or PBM, and excels at uniting teams around a common vision through data-driven insights and collaborative leadership.

Work Location: Mississauga Head Office

Working environment: Hybrid, 2 days a week

Key Responsibilities

• Strategy Development - Lead the development and continuous refinement of the Business Unit’s strategy, ensuring alignment with overall organizational objectives and market conditions.
• Sharing the Vision - Translate strategic goals into clear, compelling narratives that effectively communicate value and progress to all stakeholders.
• Driving Key Initiatives - Collaborate with various teams to prioritize and implement key initiatives that improve our operations and help us grow efficiently with an emphasis on measurable outcomes.
• Stakeholder Engagement - Build and maintain strong relationships with stakeholders by delivering clear, data-informed updates on strategy and results that build trust and alignment.
• Cross-Functional Collaboration - Ensure effective collaboration across various stakeholder groups internal and external to ensure our plans turn into successful actions.
• Market and Competitive Analysis - Conduct ongoing market and competitive research to inform strategic decisions, identifying emerging opportunities and potential risks.
• Change Management - Lead change management activities related to new strategies and processes, including training, communication, and facilitating adoption across teams.

Qualifications

• Bachelor’s degree in Business, Healthcare Management, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in strategy development, business operations, or a related leadership role within healthcare or PBM.

Skills, Competencies and Attributes

• Strong strategic thinking and vision-setting capabilities with the ability to initiate strategic analysis, synthesize results and provide actionable recommendations
• Excellent communication and presentation skills with the ability to create compelling visuals and influential messages appropriate for the audience.
• Proven ability to manage multiple complex projects and lead cross-functional initiatives across diverse teams.
• Analytical mindset with strong problem-solving abilities.
• Self-directed with high attention to detail and strong organizational skills.
• Adaptable to changing priorities within a dynamic, fast-paced environment.
• Effective leadership that motivates and guides teams toward shared goals.
• Collaborative approach supporting teamwork and partnership
• Strategic mindset aligned with organizational objectives.
• Proactive problem solver.

NOTE: Internal candidates should apply before October 8, 2025.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada\'s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: [e-mail]. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.