Senior Manager, Property Operations

ICM Property Group; Edmonton; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Culture of hard work

Growth opportunities

Education opportunities

Competitive compensation

Job summary

ICM Property Services is seeking a Senior Manager Property Operations to provide strategic and operational leadership for the organization’s property portfolio. You will be accountable for property performance, resident and tenant experience, financial results, team leadership, risk management, and maintaining high operating standards across commercial and multi-site properties.

The role requires overseeing day-to-day operations, budgeting, vendor management, and ensuring compliance with

Qualifications

• Minimum seven years of progressive property management experience, including leadership of a multi-property portfolio.
• Strong knowledge of building operations, leasing, budgeting, financial reporting, maintenance, capital planning, vendor management, and regulatory compliance.
• Demonstrated experience leading employees, contractors, and major projects in a residential, commercial, or mixed-use environment.

Responsibilities

• Lead day-to-day operations across the portfolio and establish consistent policies, procedures, service standards, and emergency-response practices.
• Monitor property condition, occupancy, tenant satisfaction, operating costs, and service performance; ensure deficiencies are addressed promptly.
• Oversee building systems, preventive maintenance, utilities, security, cleaning, landscaping, waste management, and related property services.
• Ensure compliance with applicable tenancy, health and safety, fire, accessibility, privacy, environmental, and building requirements.
• Maintain inspection, incident, insurance, and compliance records; coordinate claims, investigations, corrective actions, and life-safety testing.
• Prepare and manage annual operating and capital budgets, forecasts, and property business plans.
• Review financial results, rent rolls, receivables, expenses, and variances; recommend actions to improve net operating income and cost efficiency.
• Approve invoices and expenditures within delegated authority and provide timely reporting to senior management and ownership.

Skills

Strategic leadership

Financial analysis

Negotiation

Problem solving

Communication

Multi-property management

Service orientation

Job description

ICM Property Services is a full-service Property Management firm offering services for all commercial real estate, multifamily, and commercial condominium properties. We have in-house maintenance personnel able to handle any maintenance issues on any property as well as a diverse staff that handle day-to-day operations and marketing. We are RECA licensed and offer services in throughout Canada.

The Senior Manager Property Operations provides strategic and operational leadership for the organization’s property portfolio. The role is accountable for property performance, resident and tenant experience, financial results, team leadership, risk management, and the consistent delivery of high operating standards.

Responsibilities:

• Lead day-to-day operations across the portfolio and establish consistent policies, procedures, service standards, and emergency-response practices.
• Monitor property condition, occupancy, tenant satisfaction, operating costs, and service performance; ensure deficiencies are addressed promptly.
• Oversee building systems, preventive maintenance, utilities, security, cleaning, landscaping, waste management, and related property services.
• Ensure compliance with applicable tenancy, health and safety, fire, accessibility, privacy, environmental, and building requirements.
• Maintain inspection, incident, insurance, and compliance records; coordinate claims, investigations, corrective actions, and life-safety testing.
• Prepare and manage annual operating and capital budgets, forecasts, and property business plans.
• Review financial results, rent rolls, receivables, expenses, and variances; recommend actions to improve net operating income and cost efficiency.
• Approve invoices and expenditures within delegated authority and provide timely reporting to senior management and ownership.

Leasing and Retention

• Oversee lease administration, renewals, compliance, turnover, vacancy readiness, and tenant or resident communications.
• Support leasing and revenue objectives by monitoring market conditions, occupancy, expiries, and retention opportunities.
• Resolve escalated concerns professionally and maintain effective relationships with tenants, residents, owners, brokers, and other stakeholders.

Maintenance, Projects, and Vendors

• Develop preventative plans and oversee repairs, building upgrades, tenant improvements, and major repairs from scope through completion.
• Procure and manage contractors, consultants, and service providers, ensuring competitive pricing, compliant documentation, and acceptable performance.
• Ensure work is completed safely, on schedule, within budget, and to the required quality standard, with accurate property records maintained.

Team and Strategic Leadership

• Recruit, lead, coach, and evaluate property management staff; establish clear accountabilities, performance objectives, and staffing requirements.
• Advise senior management on portfolio performance, risks, capital needs, market trends, and operational improvement opportunities.
• Support acquisitions, dispositions, due diligence, property transitions, and the implementation of new systems, policies, and management contracts.

Qualifications:

• Minimum seven years of progressive property management experience, including leadership of a multi-property portfolio.
• Strong knowledge of building operations, leasing, budgeting, financial reporting, maintenance, capital planning, vendor management, and regulatory compliance.
• Demonstrated experience leading employees, contractors, and major projects in a residential, commercial, or mixed-use environment.

Core Competencies:

• Strategic leadership, sound judgment, accountability, and discretion.
• Strong financial, analytical, negotiation, problem-solving, and conflict-resolution skills.
• Clear written and verbal communication with a strong service orientation.
• Ability to manage multiple properties, priorities, deadlines, and urgent operational matters.
• Proficiency with property management, accounting, reporting, and office software.

Working Conditions:

• Regular travel between properties or cities may be required.
• Occasional evening or weekend availability may be required for urgent property or building matters.
• A valid driver’s licence and access to reliable transportation may be required.

ICM offers:

• A culture focused on hard work, professionalism, performance and client service.
• The opportunity to join a high growth and dynamic firm.
• Education and growth opportunities.
• Competitive compensation.

About ICM:

Our success hinges on our unwavering commitment to three principles that underpin our investment philosophy: Value, Discipline, and Results. Our adherence to these principles has allowed ICM to generate exceptional investment returns for our clients and a strong track record of achieving our goals.

ICM is a proud member of the community and is active with a number of local charities, through the volunteer work of ICM’s staff and financial support by the firm and its principals.

Calgary | 6-month contract, Full time, In-person