Senior Manager, Professional Services Consultancy (Airline Operational Systems & Professional S[...]

CAE; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A major aviation consultancy firm is seeking a Senior Manager, Services Consultancy to provide strategic consultancy and drive revenue growth by upselling professional services related to airline operational systems. The ideal candidate will have over 8 years of experience in airline operations and strong consultative skills. This role involves collaborating with clients, leading initiatives to improve operational efficiency, and maintaining relationships across various aviation stakeholders.

Qualifications

• 8+ years’ experience in airline operations, OCC, or professional services consultancy.
• Proven experience with OCC software and operational improvement consultancy.
• Ability to uncover client needs and articulate value propositions.

Responsibilities

• Lead consultancy engagements and operational improvement initiatives.
• Identify and upsell professional services to airline clients.
• Collaborate with Sales teams to support solution sales efforts.

Skills

Consultative selling

Stakeholder management

Relationship-building

Communication skills

Education

Bachelor’s degree in Aviation, Business, Engineering

Advanced degree

Job description

We are seeking a highly experienced Senior Manager, Services Consultancy to lead consultancy engagements, professional services upselling, and strategic sales initiatives related to airline operational systems, with a specific focus on Operations Control Center (OCC) software and services. This role combines deep knowledge of airline operations with strong consultative, commercial, and technical skills to deliver value to our clients while driving revenue growth through professional services and solution sales.

Key Responsibilities :

• Serve as a trusted advisor to airline clients, providing consultancy on OCC operations, operational system optimization, and technology adoption.
• Lead the delivery of consultancy engagements, system assessments, and operational improvement initiatives.
• Identify and actively upsell professional services, including training, configuration, optimization workshops, system integrations, health checks, and process re-engineering.
• Collaborate with Sales teams during pre-sales cycles, providing subject matter expertise, participating in discovery sessions, and shaping professional services proposals.
• Support solution sales efforts by articulating business value, building business cases, and presenting to operational, technical, and executive stakeholders.
• Work closely with existing clients to uncover additional service needs and expansion opportunities.
• Maintain deep knowledge of OCC environments, including disruption management, flight tracking, crew management, and airline operational processes.
• Provide feedback to product management and services teams to ensure offerings align with evolving client needs.
• Build and maintain strong, long-term relationships with key airline stakeholders across Operations, IT, and Executive levels.
• Stay abreast of industry developments, operational challenges, and regulatory requirements impacting airline operations.

Required Qualifications :

• Bachelor’s degree in Aviation, Business, Engineering, or related field; advanced degree preferred.
• 8+ years’ experience in airline operations, OCC, professional services consultancy, or airline technology sales.
• Proven experience with OCC software, airline operational systems, and operational improvement consultancy.
• Demonstrated success in upselling professional services, with a strong commercial mindset.
• Strong understanding of airline operational processes, including irregular operations, flight scheduling, and crew management.
• Excellent consultative selling, proposal development, and client presentation skills.
• Ability to uncover client needs, articulate value propositions, and close professional services opportunities.
• Strong communication, stakeholder management, and relationship-building skills.
• Willingness to travel internationally (approx. 30-50%).

Preferred Qualifications :

• Experience working for a software vendor or services provider supporting airline operations.
• Familiarity with IATA, FAA, EASA, or other relevant regulatory frameworks.
• Established network within airline operations or OCC communities.
• Preferably North America but open for applications worldwide.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.